Reports Administrator Team Lead

Role: Reports Administrator Team Lead

Status: Full-Time Permanent (in-person)

Location: 5945 Airport Road, Suite 335, Mississauga ON

For over 30 years AssessMed has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews to several markets including but not limited to , auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).

Main Responsibilities:

• Training: Onboard and train new Pre-QA staff.
• Report Review: Evaluate and review Pre-QA reports for accuracy and completeness.
• Performance Management: Monitor Pre-QA staff to ensure they meet daily goals, including the number of reports processed, follow-ups, and timely report submissions.
• Data Analysis: Pull and analyze statistics to provide feedback on performance metrics.
• Report Management: Serve as a backup for sending reports when needed.
• Quality Assurance: Review notes to ensure Pre-QA staff adhere to follow-up procedures for both reports and client communications.
• Internal Audits: Conduct audits of Pre-QA reports and processes to ensure compliance and quality standards.
• Client Interaction: Address client queries and follow up to ensure timely resolution.
• Report Updates: Communicate with clients regarding report updates and estimated timelines.
• Additional Tasks: Support QA Managers with other duties as required.
  
  
  

Required Qualifications:

• Accredited Medical Office Assistant (MOA) Certification required; relevant experience and education will be considered.
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Effective verbal and written communication skills
• Proven organizational and multi-tasking skills
• Knowledge of medical terminology and medical transcription experience is a strong asset
• Current or previous experience in a Supervisory Position
• Excellent leadership and team management skills