Bilingual Collections Specialist

Description

We are offering a long-term contract opportunity for a Bilingual Collections Specialist located in Mississauga, Ontario, Canada. This role requires proficiency in both English and French, as you will be managing collections from a diverse customer base. The position is on-site and involves expertise in Microsoft Excel, billing functions, collection processes, and Finance & Operations.

Responsibilities

• Maintain consistent communication with customers in both English and French to address and resolve billing and credit issues.
• Conduct collection calls and manage weekly communication with a large customer base.
• Utilize Microsoft Excel to track, organize, and analyze customer data effectively.
• Investigate and resolve discrepancies and disputes related to customer accounts.
• Send invoices to customers upon request, ensuring accuracy and promptness.
• Use MS Dynamics 365 to manage customer accounts and execute collection processes.
• Monitor customer accounts for timely payments and take appropriate actions for overdue accounts.
• Provide a high level of customer service while managing sensitive financial transactions.
• Collaborate with the team to streamline and enhance the collections process.
  
  

Requirements

• Proficiency in Microsoft Excel and MS Dynamics 365 Finance & Operations
• Minimum of three years of experience as a Collections Specialist or in a similar role
• Familiarity with billing functions and collection processes
• Strong understanding of credit management principles
• Bilingual communication skills, with the ability to effectively interact with customers in multiple languages
• Proven experience as a collector, with a track record of successfully recovering outstanding payments
• Ability to handle sensitive and confidential financial information responsibly
• Strong negotiation and conflict resolution skills
• Excellent organizational and multitasking abilities
• High level of integrity and professionalism
  
  

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Questions? Call your local office at 1.888.490.3195. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

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