Retail Production Coordinator

Job Description

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

The Retail Production Coordinator is responsible for planning and coordinating all orders that are routed to our print department. The individual will take responsibility for receiving inbound orders, sorting and prioritizing the orders, ensuring all components of orders are intact, validating the print readiness of orders, and routing orders into production. The coordinator will also be responsible for all communication activities with external customers, ensuring service orientation.

Specifically, You Will

• Frequently monitors dashboards for new orders.
• Schedules machines resources efficiently, prioritizes orders for production, and distributes orders to associates.
• Ensures all order components are available for production, including order instructions, hard copy and digital files.
• Verifies digital files are print ready and take corrective action as necessary that may include contacting customer for updates, additional clarification or return of order, or completing quick edits.
• Maintains an open line of communication with Hub customers, including spoke stores, sales force associates, Corporate and Regional offices as required.
• Executes production and finishing functions during periods of down time
  
  

Qualifications

Some of what you need

• Completion of high school.
• College/Technical school Diploma in Printing is preferred.
• 3-4 Years of Retail or commercial printing experience.
• proficiency with computers and Microsoft software applications.
• Ability to plan, organize and prioritize efficiently to service our partners.
• Ability to engage & resolve clients concern in a friendly and professional manner.
  
  

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...