IT System Administrator, IT/IS - Full-time

Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)

Program Name: IT/IS

Number of Hours Bi-Weekly: 75

Work Schedule: Days, Evenings, Weekends

On Call: No

Travel: Yes

Location: The candidate must reside in the province of Ontario or Nova Scotia.

The position is remote but does require on-site attendance periodically in sites across Ontario or NS. The Ontario candidate must be within commuting distance of the data center in Toronto.

About us: VON is a non-profit organization that provides clinical, personal, and social support to people who want to live every day to the fullest while remaining in their own homes and communities

What we can offer you:

• Competitive salaries and vacation time
• Tiered Benefits (health, dental, LTD) & an Employee Assistance Program
• Defined Benefit Pension Plan with company contribution
• Opportunity to use your skills and expand your knowledge
• The opportunity to make a difference in your community
• Work with an organization that is 125 years strong
  
  

Job Summary:

The Systems Administrator IT works with the Sr System/Network administrator and Manager of IT operations to maintain and enhance all network infrastructures at VON. This includes overseeing all servers, email platforms, Master Data Management (MDMs), firewalls, switches, and other equipment\systems.

Key Responsibilities:

• Maintains the network infrastructure including all servers, firewalls, switches, and other equipment.
• Upgrades network components as newer technology becomes available.
• Back up servers and restore data when required.
• Updates Cisco ASA firewalls and Switch configurations as needed.
• Oversees Antivirus protection for all computers and servers.
• Manages Microsoft Exchange servers with advanced server configurations.
• Assists with mailbox administration and migrations across separate environments.
• Supports Windows 2012 / 2016 Servers in a Hyper-V clustered environment.
• Manages user access, privileges, and security.
• Oversees patch management process for all servers and workstations.
• Supports, maintains, and administers third-party applications and devices.
• Supports MDM applications such as Airwatch and has an understanding of other industry-standard MDM platforms.
• Responds to any server issues including Mailbox server failover and cluster management.
• Administrates and evaluates anti-spam and anti-virus products.
• Works as a technical resource on assigned projects.
• Maintains appropriate documentation.
  
  

External and Internal Relationships:

• Communicates & works daily with members of the IT/IS team.
• Collaborates with technical staff at ISPs / network providers, hardware and software vendors, hosting/data center vendors, & mobility network providers to resolve issues & technical problems.
  
  

Education, Designations, and Experience:

• Post-secondary education in Computer Science, Computer Engineering or a related field
• A minimum of five (5) years of experience working in the information technology field as a Systems Administrator.
• Experience with Windows Server 2008 / 2016 required.
• Experience with Exchange 2010 / 2013 / 2016 required.
• Experience with Active Directory administration.
• Experience with Veeam backup software.
• Experience with Palo Alto is considered an asset.
• Cisco ASA firewall administration (CCNA or CCIE) is required.
• Detailed knowledge of MTA, DNS and SMTP Protocols.
• Certification or training for AirWatch MDM platforms.
• Basic understanding of ISP whitelisting, feedback loops, greylist compliance and preventing blacklisting.
• Familiarity with Exchange APIs.
• Microsoft Exchange Server Certification MCITP an asset.
  
  

Skill Requirements:

• Proven ability to be an effective participant in a team-oriented collaborative environment
• Strong problem solving and analytical skills, initiative, eagerness to learn and the ability to work independently or within a team structure.
• Able to balance multiple assignments on a daily basis and to manage time appropriately with minimal supervision.
• Demonstrated ability to maintain a professional demeanor under stress.
• Ability to use verbal and written communication effectively with all levels of staff within the organization.
• Demonstrated aptitude and ability for both logical and abstract thinking.
• Effective customer service abilities that allows for the delivery of positive client experiences.
• Familiarity with Exchange APIs Thorough knowledge of Active Directory.
• Strong attention to detail.
  
  

Other:

• Must be willing to work outside of regular business hours as needed for migrations, system upgrades, and other activities where required.
• A current and original copy of a satisfactory Criminal Records Check is required.
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
• Ability to speak French is an asset in French Designated areas.
• A valid driver’s license and access to a reliable vehicle are required
  
  

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.