Senior Infrastructure Specialist

Permanent Full Time

Role Description

The Sr. Infrastructure Specialist will participate in all aspects of software development, application infrastructure support, leadership, and maintenance within the IC Tech division of Canada Life. This position demands an excellent knowledge of Technical practices and standards and the ability to work effectively as a member of a larger, multi-disciplinary team. We currently have an opening for a Sr. Infrastructure Specialist to work within a diverse environment, focusing primarily with Server Infrastructure, thick and thin client applications, Azure, and vendor applications. Experience in application infrastructure is an asset: Security, Risk & Compliance, Environmental Setups, Software Upgrades, DBA and Change Management. Experience communicating with Sr. Leadership, vendors and customers is an asset.

What you will do:

Sr. Infrastructure Specialists are responsible for the design and development of software solutions.

• Design, develop, integrate, test, transition to production and maintain software applications
• Provide production support and application monitoring and tuning for applications
• Participate in project planning
• Be able to Lead a team of Technical Professionals
• Provide input into the evolution of the software development environment and methods
• Provide ongoing daily production support and remediation of business applications within the Individual Customer line of business – including the development and execution of test plans
• Being part of a daytime queue rotation to support and troubleshoot issue with our applications
• Being part of the 24/7 on-call rotation for monitoring incidents
• Contribute to the elimination of problems through permanent fixes including the identification of solutions, scoping the work, and executing the changes
• Task management for themselves as well assisting other group members
• Complete scheduled maintenance, legislative changes and changes required to optimize and streamline the existing application inventory.
• Trouble shoot application problems, and maintain an inventory of expertise for identified problems
• Complete development assignments as assigned through your team leader and negotiated with project teams
• Create and/or update software development expertise and best practices
• Liaise and provide consulting support for applications to project teams
• Occasional after hours and weekend work will be required
  
  

What you will bring:

• Degree/diploma in related discipline (computer science) or equivalent combination of training and experience.
• Training or knowledge and experience with:
• Strong leadership skills
• Familiarity with various development languages is an asset including API’s, SQL, Azure and other Web Based solutions
• Familiarity with various database’s
• Having worked as a Software Developer is an asset
• IT experience and the ability to understand and effectively work with various technologies and contribute as applications evolve and are migrated to new platforms.
• Experience as part of a queue rotation, handling calls, working with incident-based software (Remedy or Service Now), troubleshooting issues
• Strong customer service and communication skills.
• Demonstrated initiative and creativity.
• Understanding how to impact and influence and the ability to challenge
• Software design methodologies and documentation tools
• Software requirements analysis and design principles
• Demonstrated ability to analyze and solve problems
• Demonstrated ability to work both individually and as part of a team, plan and organize your own work, communicate effectively in writing and verbally, initiative, team-oriented leadership skills and attention to detail
• Ability to work remotely
  
  

The base salary for this position is between $61000 - $114000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

For student opportunities only

For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected].

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.