Bilingual Senior Service Analyst - Garnishments (18-Month Contract) - Tangerine

Requisition ID: 203515

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

Client Business Support (CBS) is a client focused processing department that enables the bank to demonstrate that a digital bank can offer superior client experience by efficiently and effectively delivering on the promises made to our clients. The CBS department is made up of several teams; each team plays a unique role in providing support for Deposits, Lending, and Investments products.

What you will be doing:

As the Bilingual Senior Service Analyst, you will contribute to the overall success of the Garnishment, RTP, Bankruptcy, Court Order, Consumer Proposal and other government issued client related requests. This includes ensuring all associated documentation is processed and assessed in both a prudent and timely fashion.

Is this role right for you? In this role, you will:

• Lead the end-to-end process for Third Party Documents by applying the applicable regulatory requirements (Federal, Provincial and Municipal) to each case assigned including responding to inquiries from internal and external sources
• Liaise with External Lawyers, CRA, Revenue Quebec, and Scotia Legal when necessary to ensure all documents are validated and complete
• Ensure the daily work volumes within the assigned area are organized and distributed among the team
• Provide support to frontline staff on all matters related Garnishments/RTP/Bankruptcies & consumer proposals
• Process and maintain all bank drafts
• Process and maintain the Legal Documents shared email inbox
• Proficiency using CPA transaction codes to ensure accurate reporting to the Canada Revenue Agency
• Participate in the hiring, training, coaching and development of Account Officers
• Support CSL and CRG teams by leading investigation and escalated problem resolution
• Lead in testing and development of training material as required by the business.
• Lead in the update of procedures and guidelines as new processes are introduced or changed.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Fluency in English and French is required
• Prior experience with Garnishments is required
• Strong team leader with experience in coaching and developing team members
• University or College Degree in a business discipline is an asset
• Minimum 2-3 years of work-related experience preferably in Financial Services
• Developed knowledge of current tax, trust and family law legislation and other relevant regulatory requirements sufficient to understand impact upon Tangerine risk
• Be fully knowledgeable and staying current with respect to all Tangerine products, services, policies and procedures.
• Understanding of provincial and Federal attachment orders
• Demonstrated flexibility in a changing environment
• Well developed communication and interpersonal skills are essential

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : North York || Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.