Associate Control Center Administrative Support

Req Id: 420336

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

Company name: Bell Canada

Location: 671 de la Gauchetière O., Montreal, Qc. or 5099 Creekbank Rd., Mississauga, On.

Job status: Regular Full Time

Number of positions: 1

Date candidate required: November 2024

Application deadline: October 20, 2024

Name And Description Of The Hiring Department

The FSOS Administrative Support Assistant is responsible for providing support to managers and their operational teams. He/She is responsible for recognition events, communications, change management, internal and external recruitment and various initiatives to increase team member engagement.

Job Duties / Accountabilities

• Ensure communication with internal and external customers
• Provide user support for all access requests and employee cards
• Coordinate, with various internal and external partners, all components related to the organization of recognition events in the various FSOS work centers
• Analyze and produce various reports
• Coordinate and publish all district communications
• Assist managers in the recruitment process
• Provide support to internal customers and create various job aids
• Create and publish bi-monthly, monthly and weekly newsletters
• Make key decisions and propose innovative value-added solutions or recommendations to foster employee engagement
• Create and coordinate newsletter content and provide visuals to engage readers
• Analyze, clarify and resolve any discrepancies
  
  

Essential Qualifications / Competencies

• Ability to plan and coordinate various projects under tight deadlines
• Identify and resolve issues with various partners
• Strong problem-solving and decision-making skills
• Strong communication and collaboration skills
• Intermediate knowledge of PowerPoint
• Basic knowledge of Web Design tool Adobe Première Pro
• Ability to communicate effectively verbally and in writing with internal and external customers
• Ability to collaborate with all internal and external partners
• Advanced leadership skills, ability to engage stakeholders, bring players together and make things happen
• Knowledge of English required since maintaining professional relationships with English speaking stakeholders across Canada is critical to this position
• Knowledge of French is required for candidates from Quebec
  
  

Preferred Skills/competencies

• Excellent knowledge of Word and Excel applications
• Good knowledge of PhotoShop
• Ability to analyze data and databases
• Change management skills
• Bilingualism, English and French
  
  

Working Conditions

• Remote profile with presence varying from twice a week to once a month
• Must be present at the office during recognition activities
• Work five days a week, Monday to Friday between 7:00 a.m. and 5:00 p.m.
• Must be available Monday to Friday
  
  

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Mississauga

Work Arrangement: Remote

Application Deadline: 10/20/2024

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

420336