Dispatcher

MBW Courier Inc, Part of the Municipal Group of Companies has become a leader in the transportation industry by providing unmatched quality service to our customers and employing quality employees. Our services include Courier Services, Light LTL, and Third-Party Logistics to the province of Nova Scotia, New Brunswick, and Newfoundland. We are currently looking for a Dispatcher to join our team based out of Truro, NS.

Primary Duties And Responsibilities

• Answer phone calls for inquiries, payments, pickups
• Utilize & Understand ShipTrack software – dispatching/tracking/tracing/reporting
• Verify time sensitive freight, chain of command
• Predict and communicate to customers potential service delays
• Predict and adapt route changes to reduce service delays through re-routing jobs
• Inquire about and communicate potential sales leads when speaking with a customer about their operation
• Understanding of the services that MBW offers (Same Day/Overnight/Direct Drive)
• Provide clients with quotes for shipping costs
• Learn geography of NS, NB, and PEI as we expand
• Interact with drivers to assist when necessary
• Act as a team member within MBW Dispatch as well as with other MBW departments
• Adhere to MBW Courier Inc. Policies and Procedures
• Perform other duties as assigned
• Special project work as required
  
  

Required Knowledge, Skills, Abilities, Education, And Experience

• 2-3 years previous experience in a similar position
• Experience with MS Office (Outlook/Excel/Word)
• Tech knowledge considered an asset
• Previous background in the trucking or courier industry preferred
• Report for shift on time and return from breaks on time
• Inter Office/Company interactions with co-workers always to be kept professional
• Ability to multitask and complete tasks in a timely and efficient manner
• Ability to effectively organize and prioritize work
• Reliable and strong work ethic
• Willingness to work in a team environment
• High level of sound and independent judgment and reasoning
• Comply with all safety policies and procedures
• Ability to deal with people tactfully, diplomatically, and professionally always
• Ability to effectively communicate both verbally and in writing
• Valid Class 5 Driver’s License (required)
  
  

A comprehensive pension and benefits package are offered with this position along with opportunities for advancement and training and development.

Application Process

Completed applications should be submitted to:

Human Resources

Attention: Leah Creelman

Via Email: [email protected]

Please reference “MBW - Dispatcher” in the subject line along with your preferred work location.

We are an equal opportunity employer that encourages all interested candidates to submit a detailed resume.

We would like to thank all those who apply; however only those selected for an interview will be notified.