Family Room Manager

About The Organization

At Ronald McDonald House Charities British Columbia and Yukon (RMH BC), we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

In 1983, the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House, and over the years, with an increase in demand for this essential service, construction of a new building was underway. In 2014, a 73-bedroom House was unveiled on the grounds of BC Children’s Hospital along with a new 2,000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As the second-largest House in Canada and one of the largest in the world, RMH BC will continue to grow and meet the needs of families across BC and Yukon.

Our team is the backbone of our organization—serving our families, supporting volunteers and donors, and spreading awareness every single day.

Why work for RMH BC?

Benefits

Working for Ronald McDonald House BC & Yukon offers a unique and rewarding opportunity to make a positive impact on the lives of families with sick children. We also offer competitive compensation and a comprehensive benefits package including:

• Competitive salary of $60,000
• Generous vacation allowance to start with increases based on tenure
• Your birthday off
• 10 wellness + 2 personal days per year
• Comprehensive and flexible extended benefits including health, dental, vision, life insurance, AD&D, and LTD
• Employee family assistance program
• Annual health and wellness spending account
• Travel insurance and assistance
• Ongoing training and development opportunities
• Group retirement savings plan and employer match
• Access to onsite fitness facility
  
  

About The Position

The Ronald McDonald Family Room is a rest and respite space within Surrey Memorial Hospital for families with children receiving treatment. With four guest rooms, laundry facilities, full kitchen, and a welcoming lounge, the space is a refuge for parents, siblings, and patients to step away from the medical environment and focus on being a family.

The Family Room is open 9:00 AM – 9:00 PM, 7 days a week. This position is full time, 5-days per week including one day/week in our Vancouver location. The other days are flexible.

This role engages with families, staff, visitors, and donors which requires the ability to interact in a thoughtful, energized, and forward-thinking manner. A preferred candidate is a multifaceted person who is self-confident, motivated, and able to work independently while being supported by volunteers. Reporting to the Director, Family Services, the Family Room Manager helps maintain day to day operations and the services Ronald McDonald House BC and Yukon provides to families at Surrey Memorial Hospital.

Responsibilities

The Family Room Manager will ensure everyone who comes into the Family Room is made to feel welcome. Key responsibilities include:

Administration

• Staff scheduling and supervision
• Develop and provide volunteer and staff training
• Work collaboratively with other staff members to ensure all volunteer and staffing needs are met
• Supplies ordering and offsite purchasing
• Budget management and oversite
• Participate in a variety of committees including the Celebration Committee and Joint Occupational Health & Safety
• Ensure security of Family Room and liaise with hospital security regarding any concerns.
• Respond to emergencies in a timely manner and complete related incident reports.
• Adhere to safety and emergency procedures.
  
  

Reception

• Greet and welcome families to the Surrey Family Room to ensure a welcoming and seamless entry for guests who stay overnight.
• Organize daily administrative operations and conduct housekeeping duties.
• Receive all incoming phone calls and answer questions, remembering that every call may be that of a donor or family in need.
• Provide orientation of the Family Room to all guests and visitors to ensure compliance with policies.
• Liaise with families, social workers, housekeeping staff, hospital representatives, donors and others.
• Orient new families to the Family Room and sleeping rooms as per orientation procedures.
  
  

Housekeeping

• Support existing relationships and work orders with hospital cleaning staff.
• Oversee cleaners to ensure maintenance of standards.
• Do laundry of bedding and towels.
• Refresh the four guest rooms, including changing and making beds as needed.
• Ensure common area is kept organized and tidy.
  
  

Job Specific Competencies And Skills

• Alignment with the mission and values of Ronald McDonald House BC and Yukon
• Ability to represent the RMH BC with a polished, positive and professional demeanor and attitude at all times
• A commitment to working cooperatively in a team environment with staff, volunteers, families, donors, and the public
• Compassionate and caring with the drive to provide a high-quality level of service to the families we meet
• Self-motivated, ability to work independently and as a supportive team member.
• Results driven and positive energy.
• Organized and solutions oriented.
• Active listener who enjoys meeting people at all levels.
• Basic knowledge of Microsoft Office (Teams, Word and Excel)
• Ability to prioritize, multi-task, set, and achieve deadlines
• Physically able to perform light duties including bed making, and furniture arrangement.
• Clear and concise English language abilities, both written and verbal
• Successful candidate is required to have annual flu shot to work at Surrey Memorial Hospital.
• Some flexibility in scheduling is required to ensure the needs of families are met
• Valid BC Driver's Licence and access to vehicle is required
  
  

Experience And Educational Requirements

• Post-secondary degree in Psychology, Social Work, Social Sciences or equivalent
• 2-3 years of nonprofit or hospital patient, or front line customer service
• Experience developing and implementing programs, resources and policies
• Experience working with children, youth, adults, and families to assess needs and provide resources.
• Training in San’yas, Mental Health First Aid, and Trauma Informed Care preferred.
• Additional languages an asset
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.

Please visit our careers page to see more job opportunities.