Client Care Associate

Steele Auto Group has an immediate requirement for Client Care Associate to support our Nova Scotia, New Brunswick, PEI, and Newfoundland locations!

Location: Remote with occasional travel (less than 5%) to dealerships in throughout Atlantic Canada.

The Client Care Associate is responsible for advising the customer of their upcoming service requirements, recalls and to schedule appointments. The work is all about customer care with a focus on the ability to serve and communicate with our clients efficiently and effectively.

At Steele Auto Group, we prioritize our employees with competitive compensation, flexible health and dental plans, and a top-tier retirement savings plan with employer match. Our Employee and Family Assistance program ensures your well-being, and we offer growth opportunities within Atlantic Canada's largest automotive dealer group.

Join us as a Client Care Center Associate, where your role focuses on customer care—advising customers on upcoming service needs and scheduling appointments. No sales, no commissions—just a commitment to delivering a transparent and personalized service experience.

This opportunity provides a progressive call center environment, that incudes NO WEEKENDS, NO EVENINGS and NO OVERNIGHT SHIFTS!!!

The hours of operation are Monday to Friday 8:00 am to 5:00pm.

Earn a competitive Base Wage of $16.80 to $19.70 per hour, plus a Bonus of up to $600 per month.

Responsibilities include but are not limited to:

• Responsible for answering customers by phone call, email, or any channels with friendly and polite manner
• Advising the customer of their upcoming service requirement and scheduling appointments
• Managing workload efficiently to ensure customers are handled productively
• Contacting customers to give them accurate feedback on the progress of their inquiries
• Updating customer information as required
• Maintaining confidentiality of information
• Ensure customers to have high-level satisfaction and repeat business with us by fulfilling their queries
• Partner and support with our dealerships to communicate and fulfill customers' needs
• Accurately report and document customer details in appropriate systems and tools
• Appropriately communicate and solve any situation requiring support for resolution
• Performing other duties as the need arises

Requirements:

• Bilingual in French and English would be considered an asset
• Strong computer skills
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Previous experience in a customer focused role, with an ability to see things from different perspectives
• Effective, Two-Way Communication skills
• Organized with ability to prioritize work Strong technical skills and highly motivated
• Works well both independently and as part of a team
• Strong multi-tasking ability

Why Steele Auto?

• Competitive compensation package, with annual wage review
• Flexible Health and Dental Plans, 6 different cost shared options to meet everyone's needs
• Enhanced Benefits including Telehealth, Mental Health Support and EFAP
• Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
• Opportunities for career growth and advancement
• Employee discounts on vehicle purchasing, parts, and service at any of our locations
• A safe, inclusive, and dynamic work environment

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit www.steeleauto.com