Associate Tech Support Analyst - Remote in Canada
Optum
Date: 1 week ago
City: Richmond, BC
Contract type: Full time
Remote
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
You will enjoy the flexibility to telecommute* from anywhere within Canada as you take on some tough challenges.
Primary Responsibilities
Required Qualifications
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #GREEN
You will enjoy the flexibility to telecommute* from anywhere within Canada as you take on some tough challenges.
Primary Responsibilities
- Responding to time sensitive support calls that can affect patient care
- Scope and troubleshoot reported issues in Software and O/S as well as identify potential infrastructure issues
- Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
- Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
- Manage ticket backlog of about 20-30 cases
Required Qualifications
- High School Diploma/GED (or higher)
- 2+ years of experience troubleshooting Windows Operating Systems, Server, and Workstation
- 2+ years of TCP/IP network operation experience
- 2+ years of Active Directory operation and troubleshooting experience
- 2+ years of customer service experience
- Ability to work Monday to Friday, within shifts that range between 5:00am-1:30pm Pacific to 9:30am-6:00pm Pacific
- 2-year Diploma program in Information Technology
- Windows command line, Powershell, proficiency
- Detailed knowledge of TCP/IP and OSI model
- CCNA - Cisco Certified Network Associate
- Experience working in a Support Center
- Proficiency in Troubleshooting Active Directory
- Experience providing technical support in a collaborative environment
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #GREEN
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Support Worker
Vancouver Coastal Health,
Richmond, BC
5 hours ago
Come work as a Support Worker with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for a Support Worker to join the Medical Clinics team at Richmond Hospital in Richmond, BC. Apply today to join our team! As a Support Worker with VCH you will:Perform duties such as monitoring, replenishing and/or cleaning supplies and equipment and setting up procedure rooms as...
Project Geophysicist (field work)
Ideon Technologies,
Richmond, BC
1 week ago
Based in Richmond, BC, Ideon Technologies uses the energy from supernova explosions to image down to 1km beneath the Earth’s surface. A spin-off from TRIUMF (Canada’s particle physics lab), Ideon is a world pioneer in cosmic-ray muon tomography. The team developed a subsurface intelligence platform that integrates proprietary detectors, imaging systems, inversion technologies, and artificial intelligence to provide x-ray-like visibility...
Merchandiser
Coca-Cola Canada Bottling Limited,
Richmond, BC
1 week ago
Facility Location- RichmondWork Location - RichmondPosting Locations - Richmond; Abbotsford; ChilliwackDepartment - Lower Mainland Sales Execution Team 2Job Function - MerchandiserEmployee Type - Regular Employee FT HourlyWage/Hours – $24.04About This OpportunityCoke Canada Bottling Merchandisers work in local grocery stores helping our clients keep Coke Canada Bottling products fully stocked and available to consumers – keeping beverage sections, end caps, racks...