Receptionist - Hearing Clinic
HearCANADA
Date: 1 week ago
City: Nanaimo, BC
Contract type: Full time
HearCANADA is looking for a permanent full-time Client Care Coordinator for our Nanaimo, BC hearing clinic (Bowen and Fern Road intersection). As a Client Care Coordinator, you will be the first point of contact for patients visiting our clinics. This is a full-time Monday - Friday day shift opportunity and would be a great career move for someone with strong administration/customer service skills looking to join a growing team.
What You'll Do
What You'll Do
- Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
- Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
- Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
- Participate in HearCANADA branding and marketing initiatives (attending community-based events, marketing collateral drop-offs, networking with other healthcare providers)
- Assist clinical team members with sanitization and equipment as directed
- 2+ years of experience in a retail customer service, administration, sales, or clinic capacity (or a blend of these settings!)
- Experience in a retail or sales-oriented environment is strongly preferred
- An energetic, self-driven person who is excited about business development and community partnerships/marketing
- Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
- Proficiency with scheduling software and MS Office
- A valid driver's license and access to a vehicle is preferred as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements
- $21 - $24 / hour based on experience + quarterly bonus
- Employer-paid benefits that start on your first day
- RRSP program with employer matching
- Education assistance program and ongoing mentorship/professional development opportunities
- A culture that promotes inclusivity and a shared passion in making a positive impact in our community
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