Customer Service Representative

Job Description

Service New Brunswick

Customer Service Representative, ASL 3

Open Competition

R85-2024/25-472

Fredericton, NB

Service New Brunswick is seeking an individual to join the Fredericton team as a Customer Service Representative.

As a member of the Service Centre, you will be responsible to provide over?the-counter government services to the public in accordance with related acts, policies, and procedures. Responsibilities will include but are not limited to:

• Assisting and supporting clients as they access government services.
• Examining and verifying customer information to ensure accuracy based on established requirements and guidelines.
• Accessing and processing electronic forms and information while updating customer records and processing payments.
• Effective cash handling and balancing.
• Performing other related tasks as required.

If you're interested in learning more about our team and how our customer service representatives make the lives of New Brunswickers better on a daily basis, please use click here.

Please ensure that you indicate the competition number R85-2024/25-472 when applying.

ESSENTIAL QUALIFICATIONS: High school or GED supplemented by a one (1) year related post-secondary diploma plus a minimum of three years of customer service or related work experience. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate:

• Experience processing complex computerized transactions

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:

• Candidates will be required to undergo Criminal History Clearance prior to appointment
• You must be eligible for appointment as Commissioner of Oaths which requires you to be over the age of 19, have a clear background check and be a Canadian Citizen.
• Some weekday evening and Saturday morning work hours will also be required.
• Some travel to other Service Centres within the region may be required therefore candidates must possess a valid New Brunswick driver's license and have their own means of transportation.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Analytical Thinking
• Client Service Orientation
• Commitment to Learning
• Effective Interactive Communication
• Results Orientation
• Self-Confidence
• Teamwork and Cooperation

TECHNICAL COMPTENCIES: The successful candidate will possess the following technical competencies:

• Ability to Use Office Technology, Software, and Applications
• Records and Information Management

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment

Salary: $22.41 - $27.19 hourly. Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation

We strongly encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx?strType=c by using the "Apply Online" button to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by Friday, October 25, 2024 and indicate competition number R85-2024/25-472.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

Check out what it is like to work at the Government of New Brunswick, where we are working together as One Team One GNB to improve the lives of New Brunswickers every day!

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!