Billing Supervisor

Do you enjoy working within a fast paced, structured environment where job expectations are clear, and quality is never compromised and constant dialogue is encouraged, then this the role for you.

Halifax Water is currently recruiting one (1) Term, Full-Time, Billing Supervisor in the Corporate Services Department.

Under the direction of the Manager, Metering and Billing, the Supervisor - Billing is responsibleto to provide leadership , build strong relationship within the organization , overseeing the daily operation and activities of billing staff; ensure timely and accurate billing of utility accounts and increasing employee engagement. The Supervisor - Billing handles more difficult, complex or sensitive customer account problems; helps employees' transition through change and develops and maintains business processes.

Interested, qualified candidates are asked to submit a cover letter and up-to-date resume quoting Competition #HW24-174E confirming their interest by 12:00 pm on October 29, 2024.

• Education:
  • Post-secondary education - a degree in Business Administration, Commerce, Accounting, or a related field or an acceptable combination of education and experience.
• Experience:
  • Must have minimum 2-3 years of experience in a customer service environment including collections, direct customer interaction, and cash management.

• Certificates/Licenses/Registrations:
  • Must be willing to undertake and maintain the following safety training:
  • First Aid
  • WHMIS

Other Knowledge, Skills, Abilities:

• Strong technical skills including proficiency in utilizing computer systems with emphasis on Microsoft Office applications, CRM, and CMMS, meter reading
• Self-motivation, independence and discretion within established guidelines
• Experience developing, implementing, documenting and monitoring business processes
• Excellent problem solving skills
• Excellent planning and organization skills
• Team player attitude
• Communication and Interpersonal skills; leadership
• Strong attention to detail and customer service skills
• Strong motivator with a positive attitude

• Provides day to day leadership and works with staff to ensure a high level of performance, and production, and an effective environment that supports achieving timely and accurate billing.
• Serves as an escalation point for billing related customer concerns and issues escalated by the team or the Customer Care Center. Research customer concerns and resolve complaints of a more difficult, sensitive or technical nature in accordance with the Rules and Regulations as approved by the Nova Scotia Utility and Board.
• Maintains documents related to billing and Monitors the timely reconciliation of accounts related to billing and payment processing including but not limited to accounts receivable balances, cash reconciliation, adjustments, deposits, write-offs and delinquent accounts.
• Liaise and monitor contracts with third party service providers including software providers, printing, mailing services, and banking partners; participates in procurement and management of any third party billing mailing, banking and printing services.
• Provide support for Stormwater appeals team by providing account and billing information, manage exemption and adjustments.
• Reviews account records/history and issues or approves adjustments to customer accounts to correct errors or resolve escalated disputes. Recommends, implements and coordinates new procedures and policies related to billing to ensure a more efficient and effective operation; participates in training of staff in work procedures and maintains training documentations.
• Coordinates and supports the meter reading post-processing process, weekly billing, dunning and pre-authorised payment processes.
• Participate and help in year-end financial audits and report generation for both internal and external customers.
• Responsible for day-to-day scheduling and approving/reporting vacation, absences and accidents for reporting staff and managing ongoing attendance as per corporate policy.
• Fosters and supports a strong team spirit that supports and motivates team members and encourages development, growth, and a positive environment that supports process improvements and staff development.
• Performs other related duties and responsibilities as required.

Halifax Water's goal is to be a diverse workforce that is representative of the community we serve, at all job levels. Halifax Water believes a diverse workforce positively contributes to its success, and the success of our community. We encourage applications from qualified African Nova Scotians, LGBTQ+ community, racially visible persons, women in non-traditional positions, persons with disabilities and Indigenous persons. Halifax Water encourages applicants to self-identify in the cover letter.