Supervisor, Customer Accounting and Billing

This position oversees the Customer Accounting and Billing functions in Taxation Operations. This team prepares assessment and taxation products for taxpayers (searches, certificates, letters), and also performs time sensitive accounting functions (scheduled billing runs, tax refunds, transfers, suspense account clearing). This team processes tax payments received by mail and maintains search accounts. The Supervisor prepares crucial information required for year-end closing of Corporate Accounts and is a key role in the Branch, liaising with other operational areas (Assessment, Law Branch, Corporate Accounting, OCT, etc) to ensure customer requests are completed in a timely manner and transactions are accurate and appropriately authorized according to legislated requirements, corporate and branch accounting policies and procedures and best practices.

The Supervisor, Customer Accounting and Billing also establishes performance measures, monitors results, standardizes and streamlines processes, and ensures capacity to meet targets through continuous improvement, cross-training and planning for peak periods. Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way.

What will you do?

• Establish regular team meetings to monitor the workload, resolve issues, prioritize action requests, and set direction
• Ensure accounting transactions are prepared and processed according to public sector accounting standards, audit requirements, controls, FOIP and established branch policies and procedures
• Review and approve work prepared by the team; approve or obtain approvals according to Expenditure Officer Framework
• Train staff regarding system and procedural changes
• Ensure property tax and BIA payments made by taxpayers and mortgage companies are applied to tax accounts in accordance with legislation and internal policies and procedures
• Analyze and reconcile general ledger accounts, and prepare adjusting transactions as needed
• Reconcile Designated Property Requisition and general ledger account; prepare correcting entries to GL and/or subledger, and remit payment
• Reallocate account balances upon subdivision to ensure appropriate allocation of property taxes to the correct tax accounts
• Prepare year end and soft close account reconciliations, working papers and journal entries
• Liaise with appropriate business areas to resolve system issues with TACS, Bambora, Aperta, Inovah, Tax Certificate website; follow up for corrective action; advise 311 and Edmonton Service Centre and other interested parties of service disruptions
• Statistical tracking - Performance reporting, EPM, statistics as requested by management
• Act as subject matter expert in relation to taxation customer accounting policies and procedures
• Represent the work unit in related projects and meetings (team lead meetings,TACS Working Committee, cross-sectional process reviews, Enterprise Commons, etc)
• Assist with bylaw preparation by conducting surveys and revenue analyses
• Oversee the Annual Tax Mail Out, Debit Reminders, Credit Reminders and organize testing, packaging, special notices, and pull lists
• Perform other related duties
  
  
  

Qualifications:

• University degree (bachelor or applied) in an accounting or finance discipline combined
• Three years of progressively responsible related accounting/financial experience
• One year of supervisory experience
  
  
  

Assets:

• Accounting designation (CPA) would be an asset
  
  
  

Skills required for success:

• Knowledge of International financial reporting standards, generally accepted accounting principles and financial and auditing controls
• Knowledge of assessment and taxation legislation, and their interrelationships
• Knowledge of and expertise in the application of accounting or financial systems that maintain financial data and reporting; advanced Google Sheets and/or Microsoft Excel expertise
• Ability to maintain sustained attention to detail in checking and recording financial transactions
• Ability to prepare a variety of financial statements and reports
• Thorough knowledge of corporate financial systems and the inter-relationship to departmental and corporate accounting
• Applicants may be tested
  
  
  

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement.
  
  
  

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies
• Applicants may be tested
  
  
  

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits .

Up to 1 temporary full-time position for up to 18 months in accordance with Article 18.02 of the Collective Agreement

Hours of Work: 33.75 hours per week; Monday to Friday

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary Range: $43.098 - $54.113 (Hourly); $75,927.90 - $95,333.58 (Annually)

Talent Acquisition Consultant: RD/MZ