Account Services Representative
Long & McQuade Musical Instruments
Date: 1 week ago
City: Nanaimo, BC
Contract type: Full time
Title
Account Services Representative
Department
All Departments
Hours
Full-time permanent
Availability Required
Weekdays, Weeknights & Weekends
Location
620A Comox Road
Nanaimo, BC
Job Description
Account Services Representative
Department
All Departments
Hours
Full-time permanent
Availability Required
Weekdays, Weeknights & Weekends
Location
620A Comox Road
Nanaimo, BC
Job Description
- Collection of accounts receivable, outstanding rentals, and bad debts
- Credit approvals for term and balance forward accounts
- Credit approvals for consumer and commercial account rentals
- Assist customers inquiring about their accounts and rents
- Locate new contact information for credit customers
- Perform sundry account maintenance
- Registration of accounts through Personal Property Registry
- Work with Equifax reports and their reporting criteria
- Work with Small Claims Courts system
- Provide regular status reports to the Store Manager
- Provide monthly status reports to the Account Services Regional Manager
- Must be a musician who plays at least one instrument
- Must be able to work weekdays, weeknights and weekends
- Excellent interpersonal, communication and negotiation skills
- Ability to provide a high level of customer service, both in-store and over the phone
- Thorough organizational skills
- Ability to take initiative and work independently
- Ability to lift and carry large boxes
- Ability to take ownership of tasks and follow them through to resolution
- Basic knowledge of Microsoft Office (Excel, Word, Outlook)
- Experience with consumer credit and collections an asset
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