Front Desk Administrator

ERCO Worldwide has operated for over 100 years, focused largely on the production and supply of in-organic products along with technology for the production of chlorine dioxide. Today, ERCO’s major business areas include sodium chlorate, chlor-alkali products, sodium chlorite, and chlorine dioxide technology.

The ERCO business serves a number of key customer segments including pulp and paper, food, energy, agriculture, water treatment, airport de-icing, fertilizers and specialty chemicals.

Front Desk Administrator

Employment Type: Full-Time Permanent

Location: Mississauga (Onsite)

Hours: 37.5 hours / week

Salary: 57 – 60k +bonus

Get To Know Us!

ERCO Worldwide’s century-long tradition of excellence has firmly established its reputation for providing reliable, intelligent, and environmentally responsible manufacturing on a global scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet. Grounded in our commitment to sustainability, we serve multiple industries such as pulp & paper, oil & gas, agriculture, food processing, water treatment and more! It’s our goal to make everyone’s lives more productive, convenient, enjoyable, and safe.

Our Vision:

To be a leader in delivering innovative and sustainable chemical solutions that improve lives and the health of our planet.

Our Mission:

We endeavour to provide unmatched value and expertise through sustainable, intelligent, and reliable products and solutions, creating genuine customer relationships.

Our Values:

Consistent and Dependable: Customers can expect excellence from ERCO. We deliver reliably , operate safely, and care about our customers’ success .

Knowledgeable and Innovative: ERCO helps evolve and improve our industry through thought leadership, manufacturing and product innovation , and proven expertise .

Proactive: ERCO makes decisions that ensure sustainable health for our employees, customers, and environment.

To learn more click here .

Join The Team:

We are looking for a customer service oriented Front Desk Receptionist to join our Human Resources team! The Receptionist will be a brand ambassador and the first point of contact for ERCO Worldwide at the Corporate Office and over other channels of communication. Managing the front-desk in-person on a daily basis (M-F), the Front Desk Administrator will be responsible for office administration, mail and courier shipping, coordinating events, vendor liaison, invoice processing and other administrative duties as assigned.

This is a full-time permanent position at our Mississauga Corporate Office with occasional visits to our R&D facility located at 335 Carlingview Drive, Etobicoke.

The Role:

Reception/Administrative duties

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Carrying out safety orientations with all visitors to the office.
• Acting as ERCO's Emergency Contact with the landlord.
• Professionally respond to all incoming calls, emails or enquiries and triage to the appropriate department.
• Responsible for the control, maintenance, and management of all communications for the on-floor staff information screens throughout the two floors.
• Maintaining office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Performing other administrative duties such as filing, photocopying, transcribing, faxing and ordering business cards
  
  
  

Facilities Management

• Organizing, distributing, and collecting mail and courier shipments daily through the building mailroom.
• Responsible for ordering and managing office supplies inventory, which will require lifting between 5 kg and 10 kgs.
• Maintain common areas by conducting routine cleanliness checks (lunch room, washroom, hallways, meeting rooms etc.), ensuring housekeeping standards are maintained.
• Supporting department leaders with catering requirements upon request and ensuring the correct cost centres are given to Finance.
  
  
  

The Person:

• Post graduate degree/diploma in Business Administration is required
• 1-3 years of working experience in an office environment is an asset
• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
  
  
  

The Value You Bring:

• Exceptional customer service
• Strong relationship builder – collaborative, team-builder
• Focused and results driven, transparent, and articulate
• Resilient – can adapt to changing environments/technology
• Proactive – takes initiative, creative, stays ahead of the curve, enthusiastic, inspirational
  
  
  

What you’ll love about us!

Competitive Benefits:

We take pride in providing our employees with a competitive compensation package to help promote your wellbeing and that of your family. Here are some of the perks we offer:

• Company Paid Health and Dental Benefits on Day 1
• Health Care/Wellness Spending Account
• Annual Short Term Incentive Bonus
• Staff Recognition Awards
• Tuition Reimbursement
• Employee and Family Assistance Program
• Paid time off
• Company Pension Plan
• Disability Insurance
• Maternity/paternity/parental leave support with top up option
  
  
  

Developmental Opportunity:

At ERCO we believe in continuous improvement, not just with our processes, but with our employees too! We have an excellent L&D department who create and facilitate training courses for our ERCO University platform on all topics for the development of our people. We also help cover and encourage employees to take courses and attend conferences to further their knowledge and skillsets!

ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants. If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs.

Get to know us more by visiting our website and LinkedIn page!

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants. If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs.

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