Product Operations Coordinator

S'more About The Team

We are looking for a detail-oriented and collaborative individual to support with weekly content management and ongoing process improvements across our HelloFresh and Chefs Plate brands.

Reporting to the Manager, Product Operations, and as part of the Physical Product team, the Product Operations Coordinator will collaborate closely with internal and global teams across the business to deliver operational best practices. You will play a key role in ensuring customer-facing content is clear and correct – including physical recipe cards, photography, digital assets, and more.

Lettuce Share What This Role Will Be Responsible For

• Identify and highlight potential gaps in operational processes to our content management partners to enable growth and share learnings that support collaboration.
• Support the execution and implementation of short-term and long-term product operations-based projects.
• Establish a high-quality working relationship with our content partners to upload, update and activate weekly recipes and menus online for both HelloFresh and Chefs Plate.
• Responsible for maintaining content accuracy across all platforms and for ensuring recipe photography used in print and online are accurate and of high quality - you are the photo expert for HelloFresh Canada!
• Conduct weekly menu checks online and in our internal tools to ensure our customers view content that is engaging and easy to understand.
• Complete data and content clean-up tasks across our recipe database and customer content management system as needed.
• All other duties, as assigned
  
  

Sound a-peeling? Here's what we're looking for

• 1-2 years of experience in a fast-paced environment (Bonus points if you have food or editing experience and/or education!).
• Be data-driven and have knowledge of Google Sheets. You are comfortable working with large datasets and are able to manage and summarize data efficiently.
• An eye for detail - you’ll catch the smallest of things.
• Exceptional organizational skills to handle multiple deadlines in a given week.
• A desire to continuously seek and implement process improvement.
• Confidence in your work and abilities - you’re able to problem-solve independently.
• Knowledge of inDesign is an asset.
  
  

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!
  
  

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

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