CCaaS Practice Leader

Description & Requirements

About Maximus

At Maximus, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom.

Our mission is t o affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people's lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Department Summary

Maximus Canada, a leading provider of innovative business process management and technology solutions for the public sector, is seeking a highly experienced and dynamic Contact Center as a Service (CCaaS) Solutions leader within our Technology Consulting Services division to drive growth for our Canadian customers through the strategic utilization of Cloud solutions. Our mandate for Cloud Solutions is to be the leader in working with our customers to enable cloud solutions that are built to be customized and integrated easily with all major infrastructure providers and Canada public sector authorized Solutions.

Position Summary

In this role, you will play a critical role in shaping the company's Technology Consulting Solutions' CCaaS Solutions growth strategy and driving expansion in the Canadian market. Leveraging your deep understanding of public sector needs and cutting-edge technology solutions, you will be responsible for developing and executing strategies that enable Maximus Canada to deliver superior value to its customers.

If you are a visionary leader with a passion for driving growth and delivering innovative solutions to the Canadian public sector, we invite you to join Maximus Canada. This is an exceptional opportunity to shape the future of our organization and make a significant impact in the Canadian public sector market.

The successful candidate will be required to lead technology consulting projects in the following example areas: CCaaS Strategy & Roadmaps, CCaaS Platforms and Innovation, Prototype New Product Scalable & Sustainable Technology, CCaaS Target Architecture Design & Roadmap, CCaaS modernization strategy and implementation.

Your typical week at Maximus

• Develop and implement a comprehensive growth strategy to expand Maximus Canada's CCaaS solutions footprint in the Canadian public sector market.
• Identify new business opportunities and cultivate relationships with key stakeholders in the Canadian public sector, including agencies, departments, and decision-makers.
• Lead cross-functional teams to develop and deliver innovative solutions that address the unique challenges faced by government agencies, leveraging digital, solutions and technologies.
• Collaborate with internal teams, including account leads and capability leads to ensure seamless integration and successful delivery of solutions.
• Stay abreast of industry trends, regulatory changes, and emerging technologies to identify growth opportunities and drive innovation for Technology Solutions Consulting within Maximus Canada.
• Monitor and analyze market conditions, competitive landscape, and customer needs to inform strategic decision-making and identify areas for improvement.
• Provide thought leadership and act as a trusted advisor to senior executives, offering insights and recommendations to drive business growth and improve customer outcomes.
• This role will serve as a leader in providing strategic and technical leadership for the program and customers teams to assess the current CCaaS environment, develop technology accelerators, identify optimizing opportunities, and develop CCaaS modernization roadmaps
• Foster a culture of excellence, collaboration, and innovation within the CCaaS Solutions Practice.
  
  

What You Offer Us

Knowledge Skills and Abilities

• Ten or more years of experience of:
• Collaborating with clients on CCaaS implementation and migration projects
• Designing and implementing CCaaS architectures and solutions
• CCaaS migration projects, especially from on-premise to Cloud Solutions
• Conducting CCaaS migration assessments and developing CCaaS migration roadmaps
• Deep understanding of the full range of CCaaS service providers/solutions, inclusive of Cloud offerings
• Proven track record of success in driving growth and delivering complex solutions in the Canadian public sector market.
• Deep understanding of Canadian public sector procurement processes, regulations, and contract vehicles.
• Strong business acumen and ability to translate customer needs into innovative and scalable solutions.
• Excellent leadership skills with a demonstrated ability to lead and inspire cross-functional teams.
• Outstanding communication and interpersonal skills, with the ability to influence and build relationships at all levels of an organization.
• Strategic mindset, with the ability to think critically and make data-driven decisions.
• Strong analytical and problem-solving skills, with the ability to navigate complex challenges.
  

Education And Experience

• Bachelor's degree in business, computer science, engineering, or equivalent combination of education and experience.
• (Master's degree preferred).
  
  

Other

• Must be able to pass a Criminal Record Check
  
  

What We Offer You

We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:

• Competitive market-based salaries
• Comprehensive employer-paid benefits
• Generous paid time off
• Group Retirement Savings Plan
• Hybrid and remote work environments in Canada
• Annual paid bonus based on overall company performance
• Employee appreciation events
  
  

Maximus Global Core Values

• Accountability - Accepting responsibility to solve problems and rise to each challenge
• Collaboration - Partnering to instill trust and working as one
• Compassion - Empowering humanity by applying empathy and insight to every interaction
• Customer Focus - Cultivating an authentic desire to help others succeed
• Innovation - Embracing change and championing new ways forward
• Respect - Valuing the work we do, who we do it with, and the people we serve
  
  

We will be accepting applications until 11:59 PM on October 15, 2024

Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted . (No Agencies, Please)

EEO Statement

Maximus is passionate about our employees and place their well-being at the cen ter of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.