Bilingual Senior Account Specialist (Remote)

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange (TSX: SJ).

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

Stella-Jones is hiring a Bilingual Senior Account Specialist to join our team. You will be responsible for managing assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service. More specifically you will:

• Contribute to the development of sales forecasts and targets.
• Assist with managing inventories, orders, and related transactions for assigned customers and territories.
• Maintain knowledge of all contractual and regulatory requirements of the customers.
• Verify and posts details of business transactions to spreadsheets and databases.
• Investigate and resolve customer complaints and/or issues in an urgent manner.
• Reconcile report discrepancies and problems.
• Input customer and sales data into processing system according to company procedures.
• Review, balance, interpret, and correct computer reports and submit to management upon request.
• Assist customers and other staff by answering questions related to accounts, procedures, and services.
• Monitor inventories in yards and may be responsible for Alliance customers as assigned.
• Provide input to the planning department to ensure that appropriate inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.
• Review all quotes and orders to ensure accuracy and timely submission.
• Monitor transactions to ensure compliance with both company and industry procedures and regulations.
• Ensure all proper paperwork is filed in customer folders to meet department policy.
• Participate in the preparation and submission of RFQ’s, RFP’s, other formal quotations, and bids as requested by the customers.
• May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate.
• Perform other related duties as assigned.
  
  

Qualificiations:

• College diploma or a combination of education and experience.
• Minimum 3 to 5 years of related experience
• Proficiency in French and English, spoken and written
• Advanced proficiency in Microsoft Excel
• Demonstrated ability to review RFP’s and to identify business issues
• Ability to build strong working relationships and have an excellent customer service record
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally
• Wood pole Industry experience considered an asset
• Industrial wood Industry experience considered an asset
• SAP experience considered an asset
  
  

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

• Extended health and dental coverage
• Life insurance and accidental death & dismemberment (AD&D)
• Short-Term and Long-Term disability coverage
• Competitive compensation
• Annual Profit Share Program
• Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
• Company Share Purchase Program with 10% Company contribution match
• Career advancement opportunities
  
  

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.