Sr. Research Consultant

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

This is a permanent, full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you’ll be required to attend in-person activities or events.

A typical day would involve…

• Work with internal business areas to define research objectives to meet business goals.
• Managing and evolving the planning and execution of member measurement programs (including the member relationship, ad/brand tracking and member experience studies). 
• Collecting, compiling, and analyzing relevant member and market research data to provide recommendations that inform business planning and performance measurement. 
• Creating research briefs that provide marketing insights to achieve business objectives. 
• Maintaining the relationship with external marketing research suppliers to execute research programs/activities and maintain knowledge of business and industry trends.
• Sharing expertise/supporting peers in their understanding of CX/UX research practices

You are:

• Expert Researcher - Research and analytical skills to perform qualitative/quantitative analysis, applying accepted methods and techniques to carry out analytical procedures and the ability to assess and recommend the appropriate course of action based on comprehensive analysis.
• Excellent Communicator - You possess strong communication and interpersonal skills to act as a resource for the specialized area, providing specialized advice and explanations, and responding to enquiries; and also to develop management reports. 
• Subject-Matter Expert - you possess significant knowledge in your functional area and ensure to keep updated with the most relevant developments in your space.
• Confident Problem Solver - Problem solving and decision-making skills to diagnose challenges and issues; develop innovative business solutions; and to assess risks and opportunities that may.

You have:

• Knowledge of best practice in market research methodologies (qualitative and quantitative), analysis and reporting platforms. (Qualtrics, Recollective)
• Extensive experience in journey mapping and user experience research.
• Outstanding professionalism and customer facing skills. 
• Ability to lead meeting and gather requirements. 
• Ability to research answers and solve problems independently. 
• Strong interpersonal skills, with a commitment to professional and customer service excellence. 
• Post-Secondary Education/Diploma (Commerce) or related field.

The team:

The Senior Research Consultant reports directly into the Manager, Consumer Insights.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for the role is $81,200 to $122,000 and a candidate’s offer is likely to be up to the mid-point of the role ($101,600). The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.

Posting Deadline: Posted until Filled

We offer:

• We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• We understand that retirement means different things to different people and at Vancity we offer a defined retirement programs to meet diverse needs.
• Four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases. In addition, full-time, permanent staff can purchase up to six extra days of vacation through our flexible benefits package.
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons. 

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

Please note that all shortlisted candidates for this role will be required to complete a background check which includes resume verification, credit check, criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process.  If you require an accommodation, please advise us, and we will work with you to meet your needs.