Wellness Systems Quality Care Coordinator
First Nations Health Authority
Date: 6 days ago
City: Prince George, BC
Contract type: Full time
About Us
FNHA Overview
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Title: Wellness Systems Quality Care Coordinator
Salary: $72,841 – $91,051 – $100,156 per year (pay range explained below)
Contract: Permanent
Hours: 37.5 hours, Monday- Friday (core hours- 9:00 am- 3:00 pm)
Location: Prince George, B.C., located on the ancestral territories of the Lheidli T'enneh Nations – 100% on-site
About The Role
As the Wellness Systems Quality Care Coordinator, you will provide an advanced level of culturally safe expertise in supporting all self – identifying First Nations individuals, on a journey to quality care. Quality care is rooted in the story and experience of each First Nations individual/community, providing culturally unique supports in the coordination of feedback and concern. You will work with First Nations community, clients/patients, and health care providers in the acute care, residential services, mental health, public health, home health services and in community systems to support the FNHA approach to complaints and quality client/patient care. Additionally, you will work directly with individuals and community to coordinate an opportunity to hear, document and bring forward stories or experiences that require attention. You will also provide individuals/community with the connection to resources to support healing based upon transparent and accountable documentation of complaint, resolution of issues and the opportunity for improved experience.
About You
To be successful in this role you will have/be –
Education & Experience
Working at FNHA
As a member of the team, you will have access to a wide range of employee benefits, including:
Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.
As a health and wellness organization, the FNHA has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.
How To Apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button.
Closing date: Open until Filled
For more information about us, please visit: www.fnha.ca/about/work-with-us
For information about Cultural Safety and Humility (fnha.ca ) and for information about Land Acknowledgements
If you have any inquiries or issues please contact FNHA Recruitment at [email protected]
Follow us at: Facebook Twitter LinkedIn Instagram
FNHA Overview
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Title: Wellness Systems Quality Care Coordinator
Salary: $72,841 – $91,051 – $100,156 per year (pay range explained below)
Contract: Permanent
Hours: 37.5 hours, Monday- Friday (core hours- 9:00 am- 3:00 pm)
Location: Prince George, B.C., located on the ancestral territories of the Lheidli T'enneh Nations – 100% on-site
About The Role
As the Wellness Systems Quality Care Coordinator, you will provide an advanced level of culturally safe expertise in supporting all self – identifying First Nations individuals, on a journey to quality care. Quality care is rooted in the story and experience of each First Nations individual/community, providing culturally unique supports in the coordination of feedback and concern. You will work with First Nations community, clients/patients, and health care providers in the acute care, residential services, mental health, public health, home health services and in community systems to support the FNHA approach to complaints and quality client/patient care. Additionally, you will work directly with individuals and community to coordinate an opportunity to hear, document and bring forward stories or experiences that require attention. You will also provide individuals/community with the connection to resources to support healing based upon transparent and accountable documentation of complaint, resolution of issues and the opportunity for improved experience.
About You
To be successful in this role you will have/be –
Education & Experience
- University degree in social sciences, health, or a related profession
- Recent, relevant and significant experience, working with First Nations organizations, communities, multifaceted health or social/human service organizations, usually acquired over a period of 5 to 7 years, ideally in the Region
- Training in patient safety investigation methods and quality improvement is an asset
- Cultural safety training or trauma informed care training are both assets
- Experience in handling and navigating First Nations patient/family interactions in a culturally safe and humble manner, including respect, compassion and empathy
- Knowledge of First Nations communities, ideally within the Region
- Knowledge of social justice issues, and the impact of social determinants on health
Working at FNHA
As a member of the team, you will have access to a wide range of employee benefits, including:
- Municipal Pension plan with an employer contribution of 9.31% (after 3 months)
- 3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
- Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
- And more!
Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.
As a health and wellness organization, the FNHA has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.
How To Apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button.
Closing date: Open until Filled
For more information about us, please visit: www.fnha.ca/about/work-with-us
For information about Cultural Safety and Humility (fnha.ca ) and for information about Land Acknowledgements
If you have any inquiries or issues please contact FNHA Recruitment at [email protected]
Follow us at: Facebook Twitter LinkedIn Instagram
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