IT Help Desk Technician

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our IT services team as a IT Help Desk Technician. This is a Full-Time, Regular position for our Head Office in Abbotsford, BC.

The primary focus as a IT help Desk Technician is to oversee and maintain computer hardware and software systems. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

WHY JOIN OUR TEAM

Benefits

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (have good judgement and intuition about group dynamics and the actions of their words). In return, we offer the following:

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Employer matching RRSP program
• Corporate discounts on computers, flights, hotels, etc.
• Employee/Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team
  
  

Job Duties

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Provides technical assistance for all Software, and Operating Systems within the organization in resolving technical issues
• Set up new hires with equipment and appropriate access to the company’s system including deployment of pre-packaged software
• Perform maintenance of business software applications, including all computer systems provided by the company
• Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating systems
• Install PCs, telephone systems, and peripheral components such as printers, keyboards and monitors, tablets, and smartphones.
• Record, track, and document the service desk incident-solving processes including developing Standard Operating Procedures where required
• Research solutions through internal and external knowledgebase as needed.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Develop help sheets and FAQ lists for end users.
• Confers with database programmers, analysts or other system administrators
• Directs technicians who are involve in diagnosing and correcting systems related to failures and performing system management and determines logical solutions
  
  

Requirements

• College degree in Computer Science, Systems science, math and computer engineering.
• Bachelor’s degree or related experience are required
• At least five years of experience supporting end users providing technical assistance and resolving technical issues for all known operating systems.
• Knowledge of basic computer hardware setup and configuration
• Experience with desktop and server operating systems
• Experience in diagnosing complex technical issues
• Experience in trouble shooting network, server and operating systems
• Must have great skills in customer service skills
  
  

Salary Range -50-65K based on experience

Fraserway RV is Canada’s largest vertically integrated RV Company. Our full-service dealerships span from coast to coast, helping our customers feel at home wherever they are on their Canadian adventure. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customer’s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.