Site Supervisor - London Public Library - Central Branch

• Control, oversee and direct the activities of Site Guards
• Motivate and manage the performance of security staff to ensure that the performance of all Guards is of the highest quality and complies with requirements
• Liaise with the London Public Library management and Community Agencies with regard to any security issues and implement instructions and temporary post orders as necessary
• Assist in developing policies for continuous improvement to services to enhance services
• Orientate and Train: Provide appropriate orientation and training
• Assign Work: Assign special assignment duties to guards ensuring they are qualified and trained for the task
• Scheduling: Create and manage the work schedule for the department
• Corrective Actions: Address performance problems through the Paladin performance management procedures
• Incident Reports: Review and sign-off on all incident reports created each shift by Security
• Emergency Response: Emergency Team Representative to actively monitor site conditions and assist with plant evacuation process

• Operating, accessing and occasionally monitoring the video surveillance equipment
• Monitoring and responding to alarm systems
• Maintain a high standard of civility, deportment and appearance and guards shall proactive a philosophy of compassion and de-escalation
• Supporting staff, volunteers, tenants and Library patrons by knowing and understanding the Library's Rules of Conduct and being able to apply these rules in a fair, dignified and positive manner
• Reporting Incidents using the Library's Incident Reporting Tool
• Resolving incidents according to the Library's guidelines, instructions, procedures, and reporting on incidents according to established procedures
• Protecting all persons (including public, staff, volunteers, on-site contractors, tenants) and property in the event of medical, fire, disaster, severe weather, bomb threat, evacuation and other emergencies
• Functioning as the Primary First Aid service provider at the Central Library. This might include the ability to administer a blocking medication such as Naloxone and use of devices such as automated external defibrillators (AED)
• All Emergency occurs are to be reported to the Library as soon as possible. A written incident report, using the Library's Incident Reporting Tool, shall be provided to the Library on any or all minor/major incidents
  

• Valid Ontario Security Guard licence (required)
• Valid First Aid Level C Certificate
• Exceptional Customer Service Skills
• Proficient with Microsoft Office
  

• Physical demands include excessive walking such as walking up to 5km in a shift and standing
• Working knowledge of the Trespass to Property Act
• Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations
• Excellent communication skills with a focus on customer service along with good computer abilities are all core requirements
• Superior written and verbal communication skills. Ability to write clear, concise and legible reports
• Demonstrated punctuality and reliability, tact and diplomacy
• Patrol assigned area on foot, as assigned, to ensure personal, building and equipment security
• Watch for and report irregularities by completing investigations and incident reports, such as security breaches, facility and safety hazards and emergency situations; contact emergency responders, such as police, fire and/or ambulance personnel, as required
• Sustain effective relationships with key stakeholders and provide specialized security services by enforcing rules and regulations when required
• Offer support to any person in need such as providing good customer service when providing a security presence, such as providing direction, responding to emergency situations involving violent individuals and injuries
• Perform miscellaneous job-related duties as assigned
  

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.