Technical Writer

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Technical Writer Department: Information Services - Operations Competition: 87523 Internal/External: Both Employment Type: Full Time Permanent Location: Flexible work arrangement (fully remote or hybrid options available) Salary: Competitive salary and benefits Reports To: Team Leader

We are looking for a Technical Writer to join our Operations Training team! Someone who can help create and build out a modern documentation and user assistance infrastructure. Are you collaborative, self-motivated, adaptable, and innovative? Do you have a passion for producing technical content for public consumption? If so, this might be the opportunity for you!

Operations sets up and administers new group and individual insurance policies, handles the analysis and payment of insurance claims, and manages customer service for our clients.

Position Summary:

As a Technical Writer, you will be primarily responsible for maintaining, enhancing and developing a wide range of online user manuals and training support material. Using specialized knowledge in editing, you will create documentation in a way that will communicate complex, technical information in nontechnical language. You will work closely with operational Subject Matter Experts (SMEs) and colleagues from the Operations Training Team to enhance documentation infrastructure that will advance training modernization and continuous improvement initiatives. For this position, we are looking for an original individual with creative qualities who is, highly motivated, an organized thinker with superior writing skills and has the ability to manage multiple projects and deadlines.

Key Responsibilities Include:

• Researcher: write and revise content that is both engaging and accessible to an audience with both technical and non-technical backgrounds.
• Editor: will ensure consistency in the documentation of online user manuals (SharePoint based manuals and ProcedureFlow), training support and other written materials.
• Collaborative: work closely with subject matter experts to gather and analyse technical/procedural specifications to accurately document new or changing functionality and/or procedures.
• Regular use of SharePoint Online to manage the lifecycle of technical/procedural documentation including draft, review and publish phases.
• Gather end-user feedback on documentation to improve usability.
• Contribute to the documentation standards, including participating in peer editing.
• Communicate reminders, updates or new items to all stakeholders in a timely manner.
• Manage multiple projects, including negotiating timelines, defining project goals and ensuring deadlines and service standards are met.
• Update and maintain reporting mechanisms for assignment purposes.

What we're looking for:

• College diploma or bachelor's degree (journalism, communications, creative writing)
• 3+ years of technical writing experience
• Excellent, clear, clean, accessible writing - obsessive eye for consistency and technical accuracy
• Ability to thrive, without much oversight, in a fast-paced, constantly changing environment
• Experience working with SMEs both in-person and remotely
• Experience in prioritizing and understanding lifecycle of documentation from pre-release through to on-going maintenance
• Desire and ability to innovate and improve upon current processes
• A positive attitude, willing to jump in and tackle new challenges - track record of effective collaboration
• Have strong technical skills using a variety of office software products including Word, SharePoint, PhotoShop, Visio, Captivate, etc.
• Bilingualism (French and English) is an asset for this position.
• Knowledge of ProcedureFlow is an asset for this position.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

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