Team Leader, Claims Services

Agricorp is looking for a Team Leader, Claims Services to join the Claims Services team in the Program Delivery division.

The Role

As the Team Leader, Claims Services you will act as a hands-on functional and motivational leader to ensure that team members are empowered to provide customers of AgriStability, Risk Management Program, Production Insurance and other programs with efficient and effective administrative support for claims and program payments. This position reports to the Manager, Claims Services and works in partnership with the leadership team. In this role, you will:

• Provide day-to-day direction and support to team members and other team leaders in providing overall direction to staff
• Manage employee compliance around corporate policies, such as vacation, attendance management and code of conduct
• Provide coaching sessions to team members for improved performance and development
• Recruit and develop talent in accordance with corporate policies
• Conduct formal performance management reviews, giving feedback, addressing performance management issues and completing performance documentation
• Develop contingency plans to manage volume fluctuations and unanticipated interruptions
• Provide solutions and advice as a subject matter expert in the area of claims services
• Escalate and monitor sensitive, high-risk situations so that customer needs are addressed
• Facilitate team meetings to cascade business objectives and company information
• Engage team members in continuous improvement
• Seek feedback from internal and external customers, interpret the data and make recommendations for change
• Conduct financial reviews and analysis with specialists on more complex or high-dollar claims
• Participate in annual business planning, resource planning and goal setting with your manager and other team leaders
• Follow up on trends, create new processes and maintain and develop standard operating procedures
• Stay current on Ontario agriculture and on industry trends,
• Act on behalf of the manager when required

Job status: Permanent position.

Work status: Full time in-office, remote and hybrid work arrangements are available

Salary Range: $79,981 - $94,095

Location: Must live in Ontario to perform this role

Qualifications

• Post-secondary degree, undergraduate level, in Economics, Finance, Commerce, Business, Agriculture or other related experience
• Minimum 5 years’ experience in claims adjudication or insurance claims in the financial services or agricultural industry
• Experience with operations supervision responsibilities, such as resource management, work scheduling and goal setting
• Experience in implementing business changes and operational improvements
• Experience in communicating with diverse stakeholders
• Proven experience in coaching, mentoring or leading others
• Leadership or supervisory training an asset
• Conflict resolution or dispute mediation experience an asset
• Courses in accounting, risk analysis, risk management or financial analysis an asset

Key Competencies

• Leading teams – Leads and supports the performance of a team towards achieving excellent results
• Client focus – Provides service excellence to internal and external clients
• Critical judgment, decision making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
• Analytical thinking – Interprets, links and analyses information and situations by breaking them down into component parts and identifying patterns, connections and underlying issues
• Achieving quality results – Focuses efforts on managing one’s self to achieve high quality results consistent with the organization’s standards and measures, while managing risk
• Planning and organizing – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources

Background

Agricorp, an agency of the government of Ontario.

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

Apply online

To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.