Technical/Customer Support Agent

We are accepting applications from candidates in the following locations for this exciting opportunity:

• USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah
• Canada: Ontario, Quebec

The OpportunityPhorest Salon Software powers over 10,000 Hair & Beauty salons. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

Our mission is to help salon owners grow their business by getting their clients back more often while spending more. We currently do that by offering world-class marketing tools such as unique branded apps, loyalty programs, SMS + Email marketing solutions, and social tools that all sit on top of our easy-to-use salon software. Our goal over the next 2 years is to become the platform that hundreds of other companies build applications for salon owners on top of.
What you will do

• Become an expert in our salon management software and get to know the daily functions inside and out

• Take ownership of the investigation, diagnosis, and resolution of our client's technical and customer service-related questions.

• Deliver top-notch personal and friendly customer support to our clients in a timely manner

• Provide product feedback and escalation of critical service issues

• Answer clients via phone requests, email, and live incoming calls

Who you are

• Working knowledge of Mac / Windows computers

• Experience with basic hardware functions such as drivers, Java updates, printer settings, and diagnosing computer performance issues (formal or informal experience is acceptable- no degree necessary)

• Exceptional problem-solving skills

• Strong written and verbal communication skills

• Excellent teamwork skills

• Be thorough, detail-oriented, and self-motivated

• Work independently, as well as collaboratively

Nice to have

• Familiarity with the Salon/Spa industry

• Prior use of POS software

• Experience with Zendesk and Slack

Benefits

Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.

Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.

Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.

We like to have fun, build camaraderie through regular social events.

Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group.

Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.