Technical/Customer Support Agent
Phorest Salon Software
- USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah
- Canada: Ontario, Quebec
Our mission is to help salon owners grow their business by getting their clients back more often while spending more. We currently do that by offering world-class marketing tools such as unique branded apps, loyalty programs, SMS + Email marketing solutions, and social tools that all sit on top of our easy-to-use salon software. Our goal over the next 2 years is to become the platform that hundreds of other companies build applications for salon owners on top of.
What you will do
Become an expert in our salon management software and get to know the daily functions inside and out
Take ownership of the investigation, diagnosis, and resolution of our client's technical and customer service-related questions.
Deliver top-notch personal and friendly customer support to our clients in a timely manner
Provide product feedback and escalation of critical service issues
Answer clients via phone requests, email, and live incoming calls
Working knowledge of Mac / Windows computers
Experience with basic hardware functions such as drivers, Java updates, printer settings, and diagnosing computer performance issues (formal or informal experience is acceptable- no degree necessary)
Exceptional problem-solving skills
Strong written and verbal communication skills
Excellent teamwork skills
Be thorough, detail-oriented, and self-motivated
Work independently, as well as collaboratively
Familiarity with the Salon/Spa industry
Prior use of POS software
Experience with Zendesk and Slack
Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.
Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.
Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.
We like to have fun, build camaraderie through regular social events.
Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group.
Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
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