IT Technical Support

Raise is hiring an IT Technical Support Analyst for Our Client a major Canadian airline. This position is a seven (7)-month contract located in Calgary, AB. We are actively seeking talented professionals like you to drive these crucial initiatives forward.

Role Accountabilities

The IT Technical Support Analyst will be responsible for the setup and test airport applications as part of new airport startup, this will also includes setting up and testing hardware - PCs, printers and scanners .

Key Deliverables

• Setup and test airport applications as part of new airport startup
• Setup and test hardware - PCs, printers and scanners at airports as part of new airport startup
• Troubleshoot application and hardware issues to resolution.
• Manage and work with IT vendors/partners on deliverables.
• Leads in change, incident, problem Management tasks within product team.
• Ticket management, documentation of steps taken to fix or improve work items.
• Knowledge management input, development of support runbooks and transition to operation process
  
  

Must Haves

• 3+ years of experience in IT project, support, and operations.
• Excellent time management skills, ability to manage multiple items.
• Experience troubleshooting issues related to hardware devices like PCs, printers, scanners, etc.
• Basic to intermediate level knowledge of IT networks and devices.
• Familiar with ticketing and project management tools like, ServiceNow and ADO.
• Ability to take a proactive approach to identify problems, issues, and opportunities.
• Incident and problem management skills
  
  

Nice To Haves

• New Airport start up experience for an airline.
• Airport Common Use System knowledge
• DCS (Sabre) knowledge
  
  

Soft Skills

• Ability to communicate in a clear, accurate, concise, and professional manner, both verbally and in a written format
• Ability to create and maintain positive relationships with operational leadership and frontline agents.
• Ability to work independently and as part of a team.
• Willingness to learn related technology and business process.
  
  

Additional Information

• Travel to airports as required.
  
  

Raise is an established hiring firm with over 60 years of experience. We strive to build teams that reflect the diversity of the communities we work in and encourage applications from traditionally underrepresented groups. We value diversity and inclusion and encourage all qualified people to apply. Connecting professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/.

Raise will never ask you for personal or banking information during the application process. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or [email protected]

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