National Pharmacy Trainer - Ontario

Position Type: Full Time

Department: People & Culture

Work Location: Markham, Ontario

Work Arrangement: Hybrid

Work Hours: Standard Business Hours Monday to Friday

Travel Required: Travel to Markham office will be required occasionally

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
• Quarterly virtual social events!
  
  
  

The Opportunity:

The National Pharmacy Trainer is responsible for designing, developing, and implementing training programs which will enhance the skills, knowledge and behaviors of team members working within our Pharmacy division. This includes all new hire training, program launches, facilitating change management, instructor-led programs, and other identified training opportunities and methodologies.

The National Pharmacy Trainer will work closely with the Pharmacy leadership team and other strategic partners to develop and deliver training that helps drive positive business outcomes.

A Day in the Life (What you will do here):

• Design, develop and facilitate training sessions (in person and virtually) that will enhance the Pharmacy workforce skillset and knowledge for positive impact on the business.
• Work within tight timelines and provide valuable input on projects to enhance and customize training processes that exceed operational requirements.
• Provide feedback to managers on new hire performance.
• Design and analyze assessments to identify skills and knowledge gaps.
• Manage all operational activities for Pharmacy training including but not limited to staffing, facilities, and coordination with vendors and suppliers.
• Work closely with Subject Matter Experts (SMEs) to gain in-depth understanding of the content and knowledge to be transferred to the targeted audience.
• Develop engaging and meaningful training materials in various formats such as e-modules, instructor-led, webinars and blended learning to meet business needs and in alignment with best practices and training trends to maximize engagement and learning retention.
• Remain in a continuous state of improvement by consistently auditing the learning content to ensure it remains relevant and engaging.
• Create instructional materials (e-learning, user guides, job aids, etc.) that transform technical information into professionally written, engaging instruction.
• Prepare training schedules in conjunction with Pharmacy Management and the Training team.
• Consistently apply continuous development processes for both home study and new hire training.
• Act as a liaison and provide ongoing feedback to the National Pharmacy Operations Manager, the Director of National Pharmacy, and Pharmacy Managers as it pertains to quality of services, current process training, and other areas of importance.
• Develop workshops and materials to support the needs of our business.
• Manage multiple competing priorities to meet established deadlines demonstrating organizational savvy and consistent quality work/project results.
• Optimize training processes for efficiency.
• Actively participate in regular team meetings with the Pharmacy leadership and team.
• Provide additional support with other duties or projects as requested by management.
  
  
  

What you need to ensure you are set up for success:

• Bachelor’s degree in business, Education/Curriculum Development, or equivalent experience is preferred.
• Registered Pharmacist or Registered Pharmacy Technician preferred
• Minimum 5-7 years of experience working in Pharmacy.
• 1-3 years of experience working in Pharmacy supervising a team as a Pharmacy Lead or Supervisor/Manager will be considered a strong asset.
• Advanced ability to learn and understand new systems and software quickly.
• Proven experience collaborating successfully with leaders and/or stakeholders in other disciplines within a cross-functional organization
• Effective organizational skills; excellent attention to detail.
• Strong analytical skills including interpretation of regulation and legislation.
• Previous experience in providing training within a pharmacy CRM environment
• Effective interpersonal skills to work collaboratively with management and associates involved in the management of Pharmacy and/or other Subject Matter Experts.
• Excellent problem-solving skills: ability to resolve issues effectively and efficiently
• Strong written and verbal communication skills, including proofreading/editing and quality assurance.
• Strong ability to consistently meet deadlines and prioritize projects.
• Excellent presentation and facilitation skills.
• Travel to pharmacies across Canada may be required.
• Bilingual (French and English) will be considered an asset.
  
  
  

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
  
  
  

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
  
  
  

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.