Manager, Service Development

WHAT YOU WILL DO

The Manager Service Development reports to the National Manager, Customer Experience and is responsible for the strategic direction of service applications and processes for Customer Experience. This position is also responsible for introducing new technologies and programs that will generate growth and improve service department efficiency and profitability for the dealer network and the organization. The role requires to work closely with the various zones to ensure consistency across the country.

HOW WILL YOU MAKE AN IMPACT

• Identify opportunity areas in dealership service operations. Identify and implement dealership standard operating procedures. Track and improve customer retention. Identify opportunity areas for Customer Pay and dealership service department growth and profitability.
• Ensure HAC meets or exceeds all global service standards.
• Lead the digital vehicle delivery tool, define business requirements, and coordinate development to align with corporate strategy and support the dealer network. Responsible for all digital content for new vehicle models.
• Lead all digital inspection initiatives across the dealer network. Define application enhancements and coordinate development and roll out to the dealer network.
• Lead the dealer digital display program and ensure updated digital content is made available to the dealer network. Responsible for the dealer adoption and the long-term strategy to promote service content to consumers.
• Responsible for the long-term strategy of high-voltage battery life cycle (recycling & repurposing) of Hyundai electrified vehicles.
• Responsible for the vehicle service maintenance programs and activities in relation to owner’s manuals, owner’s portals, service pricing, and aftersales digital training material for dealership personnel.
• Responsible for field and dealer updates on new initiatives and tracking.
• Responsible for the yearly dealer staff industry service benchmark surveys and coordinate actions within the Customer Experience & Aftersales Teams to improve the organization level of service and support to the dealer network.

WHAT YOU WILL BRING TO THE ROLE

• Completion of an undergraduate degree or an equivalent combination of experience and education
• 10+ years of relevant experience in same or similar function
• Experience in Automotive Aftersales an asset
• Excellent decision-making and problem-solving skills.
• Proactive, decisive and project management savvy.
• Professional, assertive, and well-organized.
• Excellent communicator (both oral and written).
• Good relationship-building capability.
• Advanced Microsoft Office Suite skills (Excel, Word, PowerPoint, Outlook).
• Customer focused / Service Oriented.
• Bilingual (preferred)

WHAT HYUNDAI CANADA CAN OFFER YOU

• Award-Winning Work Culture
• Health Benefits Start Day One
• Vehicle Leasing Program
• Flexible start times and Hybrid working environment
• RRSP Matching
• Maternity and Parental Leave Top-Up
• Career Development and Mentoring Program
• Tuition Reimbursement Support

WHAT HAPPENS NEXT

The first round of candidates will be reviewed on or before October 26, 2024. All applicants prior to the review date will receive a Plum Assessment to complete to help us learn more about what drives you!

STILL INTERESTED? WHY NOT APPLY?

If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?

We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.