Accident Benefits Claims Representative

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About The Role

We’re looking for Accident Benefits Claims Representatives to join our growing team!

What You'll Do Here

• Analyze and interpret insurance policy wording to determine coverage and evaluate entitlements that are fair and equitable
• Communicate in a timely and respectful manner with customers, claimants, lawyers and insurers to settle claims and report findings and settlements
• Conduct investigations and identify additional information such as medical examinations, customer medical or employment history as required to clarify and/or justify a claim
• Ensure all cases are clearly documented and meet our legislative requirements
• Identify process improvement needs and recommend changes to policies or procedures to improve quality service and competitiveness
  
  

What You Bring To The Table

• 1+ years of claims adjusting experience required (Auto, Property, Accident Benefits, Total Loss, Casualty, Specialty)
• Accident Benefits claims handling is preferred
• Alignment with IFC company organizational values
• Medical knowledge is an asset
• Working toward the Chartered Insurance Professional (CIP) designation is an asset
• Have a strong ability to multitask and thrive in a fast paced environment
• Demonstrate strong negotiation and decision-making skills
• A critical thinker when it comes to approaching complex problems in time-sensitive situations and with minimal supervision
• A skilled communicator, allowing you to foster favorable business relationships
• Have a keen ability to listen to others with the goal of gathering information, allowing you to efficiently evaluate a situation
• Go above and beyond for our customers and your colleagues because you truly want to make a difference
• Have strong desk management and organizational skills
• Excellent written and verbal communication skills
  
  

What We Offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  
  

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.