Senior National Account Manager

About Us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.  

About The Role

Our Senior National Account Managers manage the relationship between Dyson and relevant Canadian retailers at Head Office level and are responsible for tactical direction, strategic sales plans and the development of your team members. The core component of this role is to grow Dyson sales volume, revenue, gross margin and market share in consumer products. You will understand your accounts and retailer objectives and build strong relationships that allow you to influence at all levels in order to deliver account and business plans. You will manage and mentor a team, helping those members grow, develop and succeed in their career at Dyson.

Main Responsibilities Include But Not Limited To

• Deliver annual Sales Volumes and Gross Margin to plan
• Contribute to and implement channel strategies that optimise retail opportunities and Dyson profitability in line with goals
• Deliver monthly sales volumes and communicating and escalating as appropriate any changes to target, forecast or LE
• Effectively manage promotional spend budget to deliver the best return on investment through a transparent approval process
• Responsible for the forecast process working collaboratively with the retailer
• Ensure accuracy in monthly customer volume forecast process that is 18 month rolling and takes into account sales trends, promotions, seasonality, distribution changes, NPD and product exits
• Analyse relevant sales in/sales out, stock on hand and all available data to identify underlying trends and immediate sales opportunities, and ensure sales staff implement the identified opportunities
• Conduct regular meetings with key contacts within the trade to ensure customer account plans are on track
• Participate in annual top to top meetings between Dyson personnel and key Canadian customers
• Champion and deliver key customer initiatives both within Dyson and with the customer. (e.g. Category management, in store, returns etc)
• Work effectively with cross functional partners in Dyson to promote the Canadian business objectives, driving overall business improvements and ensuring innovation is launched with excellence.
• Create quarterly and annual Joint Business Plans (JBP) with top customers and support the negotiations of annual terms and commercial agreements
• Shape and influence the strategy for your customers across a 3 year horizon, determining how our products are merchandised and presented in store, on the internet and in catalogue
• Monitor competitor activity, report and develop activity to counter their impact, ensuring we focus on maintaining and growing Dyson share in all categories
• Lead and develop a team, building their expertise and developing their skills in Account Management.
• Act as a thought leader within the Canadian organization, challenging the status quo and creating an environment for growth.
  
  
  

About You

• 7+ years’ experience in premium brand national account sales and account management calling on national retailers
• Bachelor’s Degree or equivalent experience
• Prior experience managing a team is highly preferred
• Diverse experience supporting sales, operations, trade marketing, category management, and financial analysis required
• Strong proven track record of budget/quota delivery
• Experience being an active and high performing member of a team
• Demonstrate the ability to penetrate the appropriate customer, customer team, and internal functions to achieve maximum results on sales objectives
• Ability to think strategically and develop long-term plans for channels, retailers, and products
• Proven ability to positively influence buyers and management level decision makers to achieve customer business volume plan
• Well-developed conflict resolution skills
• P&L proficiency and ability to optimize return on investment - ability to determine short and longer term sustainable outcomes rooted in analysis. Ability to provide insights to POS trends within account base
• Proven negotiation and closing skills, both at the account and product sales levels
• Good customer and cross functional interface capabilities
• Excellent presentation and influence skills
• Excellent math and analytical skills
• Ability to accurately forecast demand
• Demonstrated proficiency in Microsoft Word, PowerPoint, and Outlook; advanced proficiency in Excel
• Demonstrate competency with internal and syndicated systems, data and content organization to support the needs of sales management
• Passion for the technology, and hunger to develop successful customer team
• Demonstrated ability to manage complex projects
• Low personal ego; high team ego to succeed
• Objective, enthusiastic, committed, flexible, diligent, conscientious
• Accountable – takes ownership of business, customers, and relationships
• Full driver’s license with good driving record
• Ability to lift, push, and pull up to 50lbs
• Ability to travel up to 50%
  
  
  

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial Benefits

• Dyson Matching RSP contributions
• Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
• Short-Term and Long-Term Disability
• Employee Referral Program
• Generous Dyson Product Discounts
  
  
  

Lifestyle Benefits

• Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
• Generous Maternity Leave Program
• Employee Assistance Program
  
  
  

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at [email protected] for more information. Dyson is an Equal Opportunity Employer.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson is committed to the full inclusion of all qualified individuals. As part of this commitment, Dyson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Americas Talent Acquisition at [email protected]