Communications Intern - Customer Success 12 months - Winter 2025

Job Title: Communications Intern - Customer Success

Department: Customer Success

Work Term: Winter 2025*

Duration: 12 months (January 2025 – December 2025)

Location: Virtual

Roles: 1

• Full-time availability of 37.5 – 40 hours weekly is required to be eligible for this opportunity.
  
  

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better TM- Reflects our commitment to employees, customers, partners and communities globally.

Benefits For Students

• Experience working for one of the fastest-growing Human Capital Management technology companies in the world
• Access to Dayforce’s development programs and resources
• Ability to work with as well as create relationships with members across the globe
• Autonomy to bring forth new ideas and optimize existing structures within the organization
• Meaningful responsibilities, enabling you to obtain ‘real-world’ experience
• Dynamic hands-on exposure to multiple business units and stakeholders across Dayforce
  
  

Summary/About The Opportunity

The Dayforce Customer Success Team is central to our mission of driving customer satisfaction through digital innovation. As we continue to digitize the customer experience and strengthen internal collaboration, we are seeking an intern to support key programs and internal communications that enhance both the customer journey and internal team dynamics. This role will involve partnering with CS leadership in planning, creating, and delivering internal communications through a variety of mediums, such as newsletters, videos, fireside chats, and speaker panels, to foster engagement and alignment across teams.

Primary Responsibilities

• Collaborate with internal teams to support the development and delivery of communication strategies that ensure alignment on key initiatives across the Customer Success department.
• Assist in the creation and management of internal communication channels (newsletters, email campaigns, intranet updates) to drive awareness and engagement with ongoing Customer Success programs.
• Support the creation of content, such as presentation decks, internal newsletters, and reports for department-wide meetings, ensuring consistency and clarity in messaging.
• Collaborate with internal teams to support the development of digital programs that enhance customer experience and engagement.
• Assist in planning and executing internal communications around department updates, milestones, and customer success achievements.
• Work cross-functionally with other departments, such as Marketing, Product, and Sales, to ensure that internal communications are aligned with broader company objectives.
• Help gather and analyze feedback on internal communications to continuously improve engagement and effectiveness.
  
  

Sample Communications

• Global CS All Teams Communication: Assist in organizing and delivering updates on company strategy, cross-functional collaboration, and Q&A sessions for the entire Customer Success department.
• Crisis/Change Management Communication: Work closely with the MIM (Major Incident Management) team to provide immediate updates on critical changes or issues affecting the department or customers.
• Global CS Email Newsletter: Take ownership of the internal newsletter, curating team highlights, upcoming initiatives, and important reminders to keep the team informed and aligned.
• Leadership Video Message: Support leadership in crafting and delivering key messages to the department, focusing on progress, alignment, and upcoming goals.
• Fireside Chats: Assist in organizing and managing fireside chats with executives or customers, ensuring smooth logistics and clear communication for these events.
• Virtual Enablement: Help coordinate and communicate virtual training sessions, focusing on soft skills, product knowledge, and other developmental areas.
• Brown Bags: Collaborate with teams to organize and deliver brown bag sessions, including messaging updates, additional training, guest speakers, and cross-functional updates, such as VAS and Tax improvements or Segmentation program improvements.
• Product Roadmap Reviews: Assist in communicating product roadmap updates delivered by the P&T (Product and Technology) team, ensuring clarity and alignment across the department.
  
  

Qualifications

• Working towards an MBA or a Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Strong organization and planning skills with an ability to multitask.
• A critical thinker with solid problem-solving and research skills.
• Excellent communication skills with the ability to present ideas confidently.
• Flexible and adaptable to changing priorities, working efficiently in a fast-paced environment.
• Strong interpersonal skills to foster relationships across teams and with customers.
• Experience or interest in customer success, digital experience platforms, or customer journey management.
  
  

Nice To Have

• Knowledge of Microsoft Office applications: Outlook, Word, Excel, Teams
• Knowledge of Customer Relationship Management platform: Salesforce
  
  

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud