Senior Technical Program Manager

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.

Role

Our Technical Program Managers are integral to how we operate at Loblaw Digital and are responsible for not only ensuring that eCommerce Technology initiatives are delivered on-plan; but also ensuring collaboration and enablement amongst our cross-functional teams. Our network of team members is deployed across all our businesses, and strategically placed throughout our shared capabilities...we operate as a unit with a vision focused on: bridging functions by making connections, inspiring transparency, communicating facts clearly, and enabling solution-forward ideas collaboratively.

As a Senior Technical Program Manager (Sr. TPM) you will manage technical eCommerce initiatives that span across our multi-disciplinary teams (both internal at Loblaw Digital and externally with the broader enterprise). You will create and track detailed project plans, manage and resolve issues and risks, work alongside integrated teams, and communicate status and priorities through succinct updates – contributing to helping build and run our businesses, not just manage projects! Candidates should have extensive experience managing and launching large- scale technology projects and be comfortable articulating sound project management fundamentals, technical acumen, and examples of collaboration and partnership with cross-functional groups.

What You’ll Do

• Lead end-to-end plan and delivery management of technical solutions for business and technology initiatives
• Enable and foster relationship management, stakeholder communication, and management of cross team
• dependencies, including and not limited to scoping, planning, prioritization, escalation, capacity planning, as
• well as management of cross-functional alignment
• Partner and collaborate with product, technology, business, and cross-functional partners to support business
• objectives through plan definition management, delivery management, proactive resolution of project
• risks/issues, and cross-functional roadmap efficiencies
• Drive technical delivery and lead technical program management in our organization by bringing teams
• together to proactively plan and align on strategies that are both interim solutions, and long-term investments
• Embrace our culture and drive collaboration, partnership, and excellence
  
  

What You’ll Need

• 5+ years of experience managing high-volume, complex, consumer facing eCommerce programs across web and mobile technologies
• Strong inter-personal and communication skills including ability to work in a cross-functional environment, as well as communicate with all levels of the organization clearly and succinctly
• Leadership ability in managing multiple workstreams, teams, and outcomes
• Experience managing strategic initiatives and the inter-dependencies between multiple workstreams
• Exceptional project and time management skills
• Collaborative partner and strong problem-solving skills
• Demonstrated skills and experience managing software development and/or eCommerce initiatives (retail
• experience an asset) leveraging agile/scrum methodologies while driving clear action and ownership
• Forward, proactive, and strategic thinker with the ability to think outside of the box
• Effective at communicating technical constructs and concepts to non-technical stakeholders and ability to drive adoption of technical delivery best practices
• Experience managing projects: in cloud environments including Google Cloud Platform (GCP); ecommerce microservices design and delivery; requiring data engineering work, building data pipelines, and automating processes preferred
• Experience mentoring and coaching peers and functional colleagues