Customer Service Representative - Temporary
CCM Hockey
Date: 1 week ago
City: Montreal, QC
Contract type: Full time
PURPOSE
Our Consumer Services team acts as the link between our valued consumers and the CCM brand. In constant contact with our consumers, our focus is to provide an excellent experience with the brand. Reporting to the Customer Service Supervisor, the CSR uses their great listening skills to resolve problems while going above and beyond to provide excellent service to our customers.
Key Accountabilities
Our Consumer Services team acts as the link between our valued consumers and the CCM brand. In constant contact with our consumers, our focus is to provide an excellent experience with the brand. Reporting to the Customer Service Supervisor, the CSR uses their great listening skills to resolve problems while going above and beyond to provide excellent service to our customers.
Key Accountabilities
- Process claims: analyze warranty admissibility, follow-up on product replacement, etc.
- Proactively manage the warranty portal to ensure accuracy of orders and on time delivery.
- Answer consumer calls and emails.
- Handle issues in a timely and efficient manner.
- Communicate and follow up when required with the distribution center, purchasing, product and traffic departments.
- College diploma in administration or related field.
- A minimum of 1 to 3 years of experience.
- Retail Experience – direct contact with consumers, a strong asset.
- Excellent knowledge of Microsoft Office, specifically Excel.
- Ability to offer superior customer service.
- Strong communication skills over the phone and via email.
- Ability to provide solutions and solve issues.
- Bilingual (French and English).
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Estimateur.ice - Projet Ligne Bleue
AECOM,
Montreal, QC
4 hours ago
Description de l'entreprise Chez AECOM, nous offrons un monde meilleur. Nous estimons que l’infrastructure crée des occasions pour tous. Que ce soit pour améliorer votre trajet matinal, éclairer les foyers, rendre l’eau potable accessible ou transformer le paysage urbain, notre travail aide les gens et les collectivités à prospérer. Nos clients nous font confiance pour consacrer les meilleures personnes, idées,...
Software Architect
Uzinakod,
Montreal, QC
8 hours ago
Uzinakod keeps growing. Its secret? The pleasure of working together and the will to deliver quality work. We offer the best environment for growth, skill development and well-being.Are you interested? We are searching for our next Software Architect to complete the team. Your daily impact: As a Software Architect, you play a key role in the realization of client mandates....
Avocate ou avocat, notaire
Ministère de la Justice du Québec (MJQ),
Montreal, QC
1 day ago
Renseignements générauxAvocate ou avocat, notaire(115-01)Processus de sélection - Recrutement - 2 emplois réguliers offertsPossibilité de télétravail, mais obligation de se présenter au port d'attache à raison de deux jours par semaine Soyez au cœur de la Justice québécoise ! Ministère de la Justice : Direction générale de la performance et de l’aide aux personnes victimes d’infractions criminelles.L’entrée en fonction est...