Field Services Technician

Date Posted: 10/17/2024
Req ID: 40204
Faculty/Division: UofT Mississauga
Department: UTM: Info. & Inst. Tech. Services
Campus: University of Toronto Mississauga (UTM)
Position Number: 00038979

Description:

About us:

Do you want to be part of an organization named a top GTA employer for 18 years in a row and be part of a modern IT department using cutting-edge technology that will invest in you and your career? Then look no further!

U of T has exceptional human resources programs and forward-thinking workplace policies to receive this perennial recognition. We recognize that people need their employers to invest in them and enrich their lives; we have great benefits, flexible work options, professional development programs, employee family assistance plans, a full pension, generous vacation, educational assistance and tuition waivers for you and your children, and excellent advancement opportunities.

As the university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

At U of T Mississauga, we are looking for an exceptional Field Services Technician to join our Network Engineering team. Your primary duties include the installation, preventive maintenance and fault remediation of complex local area, wireless and wide area network infrastructures.

You will be part of a highly motivated and dynamic team of network experts, supporting and maintaining the University of Toronto Mississauga campus network. You will contribute to the development of strategic and tactical plans, development of departmental network and telecommunications standards, and liaise with contractors, vendors and internal staff. Your talent and technical expertise are crucial parts of the job!

Your responsibilities will include:

• Conducting detailed analysis of system performance to inform management decision making
• Configuring virtual networks and virtual storage on multiple vendor specific platforms
• Analyzing and installing networking equipment
• Testing and configuring local area network equipment
• Updating network topology diagrams
• Conducting needs assessments to determine end-user technical requirements

Essential Qualifications:

• Bachelor's Degree in Computer Science, Engineering, or an equivalent combination of education and experience.
• Minimum of three years of proven, hands-on experience supporting a large, complex campus network with the following: ◦ Optical fibre types and connectors, types of optical transceivers, copper cable types and connectors, cable termination, familiarity with cable-testing technologies, BIX systems and structured cabling in general; ◦ Network equipment: large-capacity switches comprising an excess of 380 PoE interfaces, routers, hubs, wireless access points, repeaters, media converters, patch-panels, switch stack technologies, configuration of equipment using CLI only and firmware upgrades; ◦ Wireless: familiarity with 802.11 b/g/n/ac, authentication methods, understanding of channel use on different frequencies.
• Protocols: Link aggregation, VLANs, Spanning Tree and its variations, ARP, ICMP, 802.1X, DNS, DHCP, IPv4, familiarity with IPv6 and other layer 1 to 4 network protocols.
• Software: UNIX, shell scripting, Wireshark/tcpdump, open source office suites and tools, and digital workflows for enterprise operations
• Must be comfortable working at heights, on ladders, in ceilings and in mechanical spaces.
• Frequent interaction with contractors, construction workers, vendors, Facilities and IT personnel.
• Ability to plan, schedule and coordinate small projects, and to follow-up on them on a daily basis, and ability to be detailed in the organization and management of equipment inventory.
• Ability to review and write technical documentation, create network diagrams and floor plans. Ability to understand RFCs, standards, and complex technical concepts in general.
• Must communicate well both verbally and in writing. Must be able to explain technical concepts to non-technical personnel.
• Must have initiative and work both independently and as a team member.
• Strong commitment to high quality service and strong analytical and problem-solving skills.
• Strong time management skills to permit simultaneous action onmany tasks, many of which will demand timely completion.

Assets (Nonessential):

• Familiarity with BICSI recommended practices.
• Familiarity with Cisco networking equipment, including VoIP technology.
• Familiarity with wireless site-survey software.

To be successful in this role you will be:

• Achievement oriented
• Meticulous
• Multi-tasker
• Organized
• Procedural
• Punctual

Closing Date: 10/27/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.