Network Administrator

Date Posted: 10/17/2024
Req ID: 40214
Faculty/Division: UofT Mississauga
Department: UTM: Info. & Inst. Tech. Services
Campus: University of Toronto Mississauga (UTM)
Position Number: 00044897

Description:

About us:

Do you want to be part of an organization named a top GTA employer for 18 years in a row and be part of a modern IT department using cutting-edge technology that will invest in you and your career? Then look no further!

U of T has exceptional human resources programs and forward-thinking workplace policies to receive this perennial recognition. We recognize that people need their employers to invest in them and enrich their lives; we have great benefits, flexible work options, professional development programs, employee family assistance plans, a full pension, generous vacation, educational assistance and tuition waivers for you and your children, and excellent advancement opportunities.

As the university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

At U of T Mississauga, we are looking for a passtionate Network Administrator to join our Network Engineering team. Your primary duties include assisting on the day to day operations and monitoring of the campus network infrastructure, particularly wireless systems, providing on-site troubleshooting and diagnostics, creating documentation, conducting wireless surveys, and recommending and assisting with implementation of changes to network infrastructure.

You will be part of a highly motivated and dynamic team of network experts, supporting and maintaining the University of Toronto Mississauga campus network. You will take personal ownership of the wireless client experience on campus, and be an instrumental part supporting mission critical connectivity services.

Your responsibilities will include:

• Troubleshooting complex wired and wireless network connectivity issues, with particular focus on the wireless infrastructure.
• Translating tier-1 and tier-2 feedback into actionable solutions.
• Planning components of network infrastructure upgrade andevergreening projects.
• Working with clients and technical experts to establish project and solution requirements.
• Creating complex and technical documentation and user support guides (network topology maps, standard operating procedures, checklists, etc).
• Liaising with Facilities Management & Planning, Capital Projects, and contractors to provide wired/wireless designs and configuration input to renovation projects and new builds.
• Collaborating on cost estimates, milestones, and other elements of network project planning.
• Acting as a resource for client facing SMEs, as well as enterprise network support personnel, in support of campus network services.

Essential Qualifications:

• Bachelor's Degree in Computer Science, Engineering, or an acceptable combination of equivalent experience.
• Four years experience providing IT support in a high-volume, client-centric, heterogeneous network environment
• Two years experience supporting wired and 802.11 wireless infrastructure, including but not limited to network switches, wireless access points, antennae, and wireless controllers.
• Two years troubleshooting 802.11 wireless issues with a range of network analysis tools, such as spectrum/vertical analyzer, site survey suites, wireless packet captures, and wireless protocol analyzer.
• Demonstrated experience managing vendors, tier 3 escalation and manufacturer support tickets
• Demonstrated experience and familiarity with principles of RF technology (channel planning, predictive and site surveys, etc.)
• Strong troubleshooting of wireless issues across a range of endpoints, including MacOS, Windows, Android, iOS, and others.
• Familiarity with layer 2 and 3 network protocols, including STP, IPv4, IPv6, OSPF, OSPFv3, BGP, MBGP, and others.
• Strong knowledge of command line interface for network equipment.
• Conversant with *NIX operating system and shell scripting (e.g. bash)for task automation.
• Excellent analytical and problem-solving skills.
• Excellent oral and written communication and interpersonal skills.
• Excellent organizational, time management, prioritization, and multi-tasking skills.
• Ability to work well under pressure and to meet strict deadlines.
• Ability to solve complex technical and logistical problems and the ability to communicate effectively with non-technical users.

Assets (Nonessential):

• Industry recognized wireless certifications (CWNA or vendor-specific equivalent)
• Robust familiarity with ITSM principles and ITIL certification
• Experience working with the ServiceNow platform
• Familiarity with the university's environment, governance, and policies

To be successful in this role you will be:

• Communicator
• Meticulous
• Motivated self-learner
• Problem solver
• Procedural
• Team player

Closing Date: 10/27/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Marien Ponce

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.