Clinical Support Consultant - Remote, BC - Burnaby, BC

Location: This is a remote based field role with requirement to regularly travel to Specsavers locations throughout BC.

Salary: $95,000 – $108,000

Actual compensation within the range will be based on experience

We also offer a car allowance, quarterly variable compensation package (bonus), & benefits

About Specsavers

Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

The Clinical Support Consultant is a field support role, responsible for providing our Optometry Partners and their Associate Optometrists with clinical support that measurably drives clinical and commercial outcomes. The role is key to our ambition to advance delivery of eye care services, drive clinical efficiencies and strengthen the clinical reputation of the Specsavers’ brand as we grow.

In this role you will be responsible for training, support and engagement of Optometry Partners and store teams within a Province. This encompasses operational coaching, clinical technology training/support, reinforcement of clinical best practice, professional fees, and as we grow, implementing a scalable clinical support model in the region where you work.

You will work closely with the Head of Clinical Support, Director of Optometry and Clinical Support Consultant colleagues to achieve delivery of consistently high standards of clinical care for Specsavers’ patients across Canada.

Key Responsibilities

• Implement the existing onboarding, store set up and governance processes to achieve Specsavers’ provincial store growth objectives
• Adapt and refine the new store set up process to ensure it is relevant for the Provinces, and effectively launches new stores to timescales agreed
• Develop a robust understanding of Provincial regulations – communicating clearly to stores and internal colleagues to ensure understanding and adherence to the regulations.
• Work closely with Optometry and Retail Partners on an ongoing basis, to communicate and influence best practice and operational efficiency compatible with customer volumes, customer care and high clinical standards.
• Ensure the Clinical teams are trained and have confidence in new clinical equipment and equipped to manage change, as we evolve the clinical elements of the customer journey.
• Coach the clinical operational aspects of the customer journey, including improving pre-test, transfer of care, and other clinical activities in the store.
• Analyse and address underperformance across Brand Service Standards, providing support and guidance to both Partners and setting objectives for improvement.
• Guide Optometry Partners in relation to recruitment of Associate Optometrists in line with business growth objectives and to ensure appropriate clinical coverage in stores
• Celebrate and recognise high performance and be the conduit for encouraging the sharing of best practise across the clinical community.
• Work with Optometry and Retail Partners and their teams to create commercial optometry business plans to help them develop and grow their business and their people.
• Develop influential working relationships with Optometry Partners and their teams at all levels
• Develop and deliver a range of workshops, store visits and on-line learning interventions to optometrists that positively influence their engagement and clinical activity.
• Be able to communicate at all levels in a manner that is easily understood and is effective and supports open and honest conversations.
• Role model and champion the behaviours and values which Specsavers stand for and as such is a respected member of the team.
  
  

Essential

What We’re Looking For

• Bachelor of Science Studies, Optometrist or equivalent, preferably with proven experience in retail environment
• Experience facilitating training or presenting to audiences of 5-30 people
• Experience in industry stakeholder relationships
• Experience of retail management and/or training design and delivery
• Ability to build effective relationships and hold open and honest conversations.
• Excellent written and verbal communication and presentation skills
• Ability to work as part of a team and a strong ability to work autonomously.
• Strong influencing skills
• Ability to coach/mentor
  
  

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events
  
  

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term
  
  

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.