IT Analyst
Axelon Services Corporation
Date: 5 days ago
City: Montreal, QC
Contract type: Full time
Job : IT Analyst
Timing : 8:00 AM - 5:00 PM
Hybrid 50%
Key Responsibilities
Timing : 8:00 AM - 5:00 PM
Hybrid 50%
Key Responsibilities
- Provide expert support for technical incidents, ensuring timely resolution and minimal disruption to business operations.
- Utilize strong communication skills to effectively collaborate with users and team members, both verbally and in writing.
- Execute advanced SQL queries, preferably in Oracle SQL/PL-SQL, to analyze and resolve data-related issues.
- Perform health checks on servers using Unix commands and troubleshoot log files to identify problems.
- Implement ITIL best practices in incident management and service delivery.
- Monitor application performance and reliability using Dynatrace.
- Assist with job scheduling and monitoring using tools such as Autosys or Control-M.
- Facilitate file transfers through CFT, FTP, or MQ as needed.
- Collaborate with team members in a rotational shift schedule, covering operations from 12 PM to 9 PM, including Sundays.
- 3-7 years of experience in Application Production Support or a related field.
- Strong expertise in incident management and problem resolution.
- Proficiency in SQL, particularly Oracle SQL/PL-SQL.
- Solid understanding of Unix commands and scripting for server health checks.
- Familiarity with ITIL framework.
- Experience with monitoring tools like Dynatrace.
- Knowledge of job schedulers (e.g., Autosys, Control-M) and data integration tools like DataStage WTX is a plus.
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