Manager, EFS Program Delivery
ATB Financial
Date: 4 days ago
City: Calgary, AB
Contract type: Full time
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).
About
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About The Role
As ATB’s next Manager, EFS Program Delivery, you are a key contributor within the Program Delivery pillar of Everyday Financial Services (EFS). EFS is the forefront of ATB’s brand through our more than 280 branches, agencies, client care or entrepreneur centers distributed throughout Alberta along with our digital and online system. This role will be critical in ensuring that the delivery of the workforce of the future strategy remains aligned with the evolving needs of our business, while enabling optimal service and experience to our clients.
As the Manager, Program Delivery, you will play a key role in supporting delivery of EFS’s workforce of the future and physical distribution strategies. This role will require you to work in cross-functional teams as you facilitate the development of business cases, coordinate projects, and ensure the smooth execution of activities related to the execution of the workforce of the future program.
Accountabilities
This role requires a wide range of skill sets to deliver on the following accountabilities:
Qualifications & Skills:
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.
About
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About The Role
As ATB’s next Manager, EFS Program Delivery, you are a key contributor within the Program Delivery pillar of Everyday Financial Services (EFS). EFS is the forefront of ATB’s brand through our more than 280 branches, agencies, client care or entrepreneur centers distributed throughout Alberta along with our digital and online system. This role will be critical in ensuring that the delivery of the workforce of the future strategy remains aligned with the evolving needs of our business, while enabling optimal service and experience to our clients.
As the Manager, Program Delivery, you will play a key role in supporting delivery of EFS’s workforce of the future and physical distribution strategies. This role will require you to work in cross-functional teams as you facilitate the development of business cases, coordinate projects, and ensure the smooth execution of activities related to the execution of the workforce of the future program.
Accountabilities
This role requires a wide range of skill sets to deliver on the following accountabilities:
- Program Specific Database Management: Create and maintain accurate and organized records related to the EFS program delivery.
- Execution of key program deliverables: Ensure successful execution of and timely delivery of program key deliverables, adhering to standards, timelines and scope. This includes overseeing tasks from initiation through completion, coordinating resources, resolving any obstacles and ensuring alignment with the programs overall objectives.
- Project Coordination: Provide project coordination support to Program and Project Managers, including document preparation, project tracking, meeting scheduling, agenda setting, and minute-taking.
- Stakeholder Engagement: Collaborate with key internal and external stakeholders to ensure alignment between strategy, execution, and operational outcomes.
- Reporting & Documentation: Prepare regular reports on project status, key milestones, risks, and opportunities, ensuring clear and timely communication with leadership.
Qualifications & Skills:
- Strong analytical and problem-solving skills with the ability to interpret data and make strategic recommendations.
- Excellent project management skills, including experience coordinating multiple projects simultaneously.
- Strong written and verbal communication skills for effective reporting and documentation.
- Ability to work independently, manage competing priorities, and meet deadlines.
- Experience in financial services is preferred.
- 2-3 years of experience in business analysis &/or project coordination.
- A university degree with a focus in business administration, or a related field.
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.
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