Coordinator, RMA

Job Summary

Reporting to the Manager, Provisioning - the RMA Coordinator will play a crucial role in managing the RMA (return material authorization) process for aircraft parts and components, ensuring timely returns, replacements, and credits.

Duties & Responsibilities

• Initiate, track, and manage RMA requests for defective or unserviceable aircraft parts and components
• Coordinate with vendors, suppliers, and internal departments to ensure timely return and replacement of parts
• Maintain accurate records of all RMA transactions, including part numbers, serial numbers, vendor information, and shipping details.
• Track the progress of repairs and replacements, verifying that parts are returned in a timely and satisfactory manner
• Maintain adherence to established RMA procedures and policies to ensure consistent and compliant operations
• Actively participating in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other duties as asigned
  
  

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  
  

Qualifications

• Minimum of 2-3 years of experience in RMA role (aviation experience preffered)
• Strong understanding of contractual agreements
• Previous experience in a technical repair role within aviation an asset
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with AMOS an asset
• Exceptional communication and interpersonal skills to liaise effectively with various stakeholders.
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
  
  

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) or Toronto (Toronto Pearson International Airport - YYZ) or Ottawa (Ottawa Macdonald-Cartier International Airport - YOW) ite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.