Associate Solutions Analyst

Company: CLIC

Department: Group Benefits

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

The Associate Solutions Analyst provides support to business units and external clients regarding business processes and current system applications. The Associate Solutions Analyst will participate in delivering projects and facilitating business change.

How You Will Create Impact

• Identify opportunities to improve business and systems processes.
• Work with business units to identify essential needs and expectations.
• Plan and conduct user acceptance testing and sign-off that system changes are ready to implement as authorized.
• Provide daily support to the business units, resolving business, system, and work-flow or process problems.
• Verify data extracts/reports to and from internal/external clients.
• Complete ongoing error analysis and resolution related to business data, business and system problem.
• Fulfillment of ad hoc reporting requests based on internal and external client needs.
  
  
  

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.
  
  
  

To Join Our Team

• 2-3 years’ experience working with business systems in an insurance environment.
• White belt lean level or equivalent experience.
• Knowledge of SQL and/or Excel Power Query/Power BI is an asset.
  
  
  

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.