IT Change and Release Management Specialist

LOCATION: Altona, Winnipeg, MB    

SCHEDULE:  Full-time        

REPORTS TO:  Vice President Information Systems and Technology

DIRECT REPORTS:   N/A

COMPANY PROFILE:

Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So, we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

PURPOSE OF POSITION:

This role is pivotal in ensuring the seamless implementation of IT changes, efficient release management, and the creation and maintenance of robust IT reporting frameworks. The ideal candidate will have a strong background in ITIL-based change management, DevOps-inspired release management, IT reporting and project management experience.

KEY RESPONSIBILITY AREAS:

ITIL-based IT Change Management

• Manage and oversee the entire IT change management process according to ITIL best practices.
• Evaluate and approve change requests, ensuring minimal disruption to IT services.
• Conduct impact assessments, risk analysis, and formulate mitigation strategies for proposed changes.
• Facilitate Change Advisory Board meetings, ensuring all stakeholders are informed and engaged.
• Maintain comprehensive documentation for all changes, ensuring transparency and traceability.

Release Management

• Develop and implement release management processes inspired by DevOps principles.
• Coordinate and manage the deployment of software releases across various environments.
• Work closely with development, Quality Assurance, and operations teams to coordinate and ensure smooth, efficient and seamless release cycles.
• Automate release processes to enhance efficiency and reduce manual intervention.
• Monitor and troubleshoot release issues, ensuring timely resolution and minimal impact on services.
• Plan, schedule, and control software releases to ensure the successful deployment of updates and new features.
• Maintain release documentation and ensure that all stakeholders are informed of release schedules and changes.
• Conduct post-release reviews to identify areas for improvement and implement corrective actions.
• Ensure compliance with established release policies and procedures.
• Manage release-related risks and issues and develop mitigation strategies.
• Monitor and report on release metrics to measure performance and impact.

IT Reporting Framework Creation and Monthly Reporting 

• Design and implement an IT reporting framework to track key performance indicators and metrics.
• Generate and distribute monthly IT performance reports to stakeholders.
• Analyze data to identify trends, issues, and areas for improvement.
• Collaborate with various teams to gather relevant data and ensure accuracy in reporting.
• Continuously improve the reporting framework to meet evolving business needs. 

QUALIFICATION AND SKILLS: 

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 10 years of experience in IT change management, release management, and IT reporting.
• Strong working knowledge of ITIL best practices and DevOps principles.
• Strong knowledge and experience managing projects specific to technology implementations.
• Experience with change management tools and software.
• Proficiency in data analysis and reporting tools.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.