IT Field Operations Manager

Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long-term investments. Our unique approach has led to rapid growth across North America now representing one of Canada’s largest alternative asset managers. Since 2006, we have acquired over $6 billion in assets under management across a variety of sectors throughout Canada and the USA. Our various funds include assets in multifamily residential, self-storage, commercial, as well as agricultural land.

The strength of our platform lies in working with the right people. Acting with integrity and employing an entrepreneurial mindset, our employees work together to create an exciting, dynamic workplace. By employing an active hands-on approach to asset management, our skilled and innovative team operates closely alongside our investors. We’re disciplined, we focus on value, and we’re informed experts. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people.

WHAT WILL YOU DO?

• Lead the design and future planning of IT/OT solutions for a complex and integrated field operations business line.
• Design, plan, implement and support all IT equipment and services for field locations.
• Analyze and determine service priorities, plan daily travel schedule, investigate user complaints, troubleshoot and resolve system/hardware/software problems.
• Ensure technicians (FTE or vendors) have the necessary training and tools needed to perform their duties safely and with high quality.
• Collaborate with T1 and Field Operations teams to provide resolution for escalated customer issues.
• Deliver exceptional service through proactive problem solving, metrics and recommending system improvements.
• Establish services by assessing system requirements, procuring necessary components, performing installation or repairs and conducting acceptance tests.
• Provide input and maintain capital and operating budgets for field assets and services.
• Develop and maintain documentation, guidelines and policies to optimize service delivery and ensure alignment with technical systems designs.
• Coordinator with third-party vendors to support ongoing operations of complex internet, cameras and gates solutions.
• Provide on-call escalation support as part of a rotating schedule with other field operations team members.
• Participate in special projects, technology upgrades and new deployments.
• Travel up to 20% of the time within Canada and the US to oversee service planning and resolve technical issues.
  
  
  

WHAT WILL YOU NEED?

• 10 + years of leadership experience in field operations, including design, implementation and support.
• Extensive experience in telecommunications, inventory management, capital operating budgets, contract management and performance monitoring.
• Extensive working knowledge with Active Directory/Azure Active Directory; Microsoft 365 Admin Center/Office 365 Platform; Meraki Networking, telecommunications design and support.
• Familiarity with field technologies such as Rhombus, Davinci, and OpenTech would be considered an asset.
• Strong written and verbal communication skills, with the ability to convey technical information clearly and effectively.
• A technical diploma or degree in Computer Sciences is considered an asset.
• A valid driver's license and passport are required for travel within the US.
  
  
  

WHAT DO WE OFFER?

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make.
• We provide a competitive compensation package composed of a group benefits plan, GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• An employee centric culture with paid time off for employer supported volunteerism, a generous awards and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and employee and savings program savings through industry partnerships.
• We are committed to a strong, safe work environment.
  
  
  

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be, and bring, their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email [email protected].

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