Technical Infrastructure Analyst

At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. Our mission is to establish a workplace that thrives on diversity, where your beliefs, cultural background, experiences, and ideas are valued and contribute to our collective strength. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

We are currently hiring for a Technical Infrastructure Analyst to support for our Calgary team. Your primary duties will be to support the Service Desk/Call Centre, including: Workspace Services tasks such as PC imaging, preparation of retired IT assets for destruction, recycling, IT asset tracking, storage, verification, reconciliation, report running, conference room IT asset verification and other related tasks. Perform a variety of professional, technical and analytical duties in the operation of the enterprise, client/server environment. You will provide day-to-day support and customer interaction for break-fix and troubleshooting issues including proactive maintenance for applications and services. A part of the responsibilities in this role will also support the design, analysis, plans and implementation of IT projects which includes considerations for data storage, virtualization, collaboration, applications, networks and operating systems, security as well as support processes.

Duties may include, but are not limited to, the following

• Analyze, detect, identify and correct technical problems and deficiencies.
• Service request completion. Including updating and communicating customers
• Determines proper installation parameters for software and hardware, for smooth integration, transition and efficiency
• Installation and configuration of software(s)
• Hardware support and Operating System Support
• Application and recommendation of updates, patches and hot-fixes to systems
• Document hardware and software inventory
• Process and procedure creation and documentation
• Monitor and collect data on system performance
• Performs physical cleanup of work areas
• Ensure all devices meet or exceed Security and Corporate policy requirements
• Contribute to the design, implementation of new technologies
• Ability to research errors using online resources
• Contribute to the design, implementation and maintenance of the disaster recovery plan for IT related applications and systems
• Seeks to identify areas of improvements to the IT infrastructure to meet evolving users and customer requirements, challenges.
• Develops key relationships. Work with third party vendors and peers from other General Dynamics Business units
• After hours support to ensure availability, integrity and introduction of new and existing services
• Performs related duties as assigned.

Required Education & Experience

• College Diploma in computer science or related computer systems diploma
• Service desk or desktop IT support experience

Good technical knowledge in one or more of the following areas:

• Microsoft Windows based Desktop applications
• Microsoft SCCM and Microsoft Server Editions
• Microsoft Azure services
• IT Ticketing system and Scripting languages
• Active Directory and VPN Technology
• O365 and Citrix
• Multi-function Printers and Video Conferencing Applications
• Desktop and laptop hardware and mobile devices

Security:

• Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.
• Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations.

Our success is fueled by individual diversity, encouraging applications from women, members of the LGBTQ2+ community, multi-cultural backgrounds, and persons with disabilities. We will work with you around any workplace accommodation required during our application process. If you require accommodation or have questions, please contact Human Resources via [email protected].

Our comprehensive benefits package is just another reason our employees stick around, enjoy:

• A Flexible Working Environment: Embracing a Hybrid work model with the choice of enjoying every other Friday off is more than a perk; it's a commitment to fostering a healthy work-life balance.
• Personalized Career Development: Your growth within the organization is not just supported; it's valued. Anticipate regular progress reviews, access to an Educational Assistance Program, and a personalized development plan tailored to your aspirations.
• Total Rewards Package: Consider it covered—health, dental, and beyond. Early access to a pension plan, coupled with various perks to acknowledge your contributions to the organization.

Apply now to be a part of a workplace defined by who we are, and who we do it for.