Order Processing & Invoicing Representative

at Pacific Smoke International Inc.

Hybrid

Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without the people who build, design, and support it. We’re looking for Order Processing & Invoicing Representative to join our scaling organization and help us manage customer requests.

At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned Order Processing & Invoicing Representative to join our dynamic team located in Markham.

What’s Important To Us

We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Accountability, Teamwork .

In this role, you’ll be focused on processing customer’s orders in a timely matter to keep up with customer’s demand and in accordance with our service-level agreement. Servicing customers by providing product and service information and to resolve immediate order problems.

Responsibilities

• Monitor email for incoming orders, quote requests, and stock inquiries from multiple sales platforms.
• Process and make alteration to sales orders into the company database and issues invoices to customer.
• Processing customer’s payments.
• Collaborate with sales, client-services, and distribution department to process and fulfill orders in accordance with our service-level agreement.
• Handle all aspects of customer orders, follow up of orders, delivery status and investigating issues or discrepancies via phone and/or email.
• Coordinate special customer requests with internal and external stakeholder.
• Keep records of customer interactions and adjust customer’s account records when needed.
• Perform all reasonable work activities to support team or as assigned by supervisor.
  
  

The Order Processing & Invoicing Representative Will

Need to be an agile team player to be able to work in a very fast-paced industry we operate in. The individual needs to be highly dependable and takes pride in completing routine quickly and accurately simultaneously striving to provide the best possible service to our valued customers. While completing assigned projects and tasks are expected, self-initiative, curiosity, and a willingness to provide improvement suggestions based on sound research will be an immense asset.

To Be Successful You Should Have

• Minimum 1 year experience in an order processing or client-service related role.
• Post-secondary education is an asset.
• Experience in a wholesale / distribution organization is preferred.
• Experience using an enterprise resource planning software. NetSuite skills is preferred.
• Proficiency with Microsoft office suite tools.
  
  

What You Can Expect From Pacific Smoke International

At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer:

• A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonus
• Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Tuition Reimbursement
• Three weeks of Vacation
• Awards for top performers and employee tenure
• A unique opportunity to build, grow and leave your impact on a US$25-billion industry
• To work with a group of people who are humble, supportive, and care about our customers
• Product at distributor pricing to all employees
• Company events
• EAP (Employee Assistance Program) Program
  
  

Work Remotely

Hybrid (4 days remote & 1 day onsite)

If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.

Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.

While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted.

Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.