Office Assistant

Date Posted: 10/21/2024
Req ID: 40226
Faculty/Division: University of Toronto Scarborough
Department: UTSC:Parking Services
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00038154

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Parking Services at the University of Toronto Scarborough aims to provide students, staff, faculty and visitors with a safe and accessible campus and is responsible for the administration and enforcement of all parking on campus. We manage and operate ten parking lots on campus with a variety of parking options, including hourly parking, daily flat-rate parking, as well as monthly, term and annual parking permits.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

Under the general direction of the Manager, Parking Services, Security & Fire, the incumbent will assist with the daily oversight and processing of online permit purchases, provide prompt and responsive customer service, maintain information in databases and digital platforms, as well as trouble shoot and resolve technical issues with an online sales platform. The incumbent will provide front-line customer service through various channels, processes sales transactions, and perform a variety of activities related to the efficient administrative operation of the Parking Services office.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Applying established standards when issuing parking permits
• Verifying the accuracy and completeness of sales records and deposits
• Liaising with service provider to resolve issues with malfunctioning equipment
• Providing detailed explanations on parking and ticketing procedures
• Applying the University Guide to Financial Management and other applicable policies, agency and regulatory requirements
• Generating standard financial reports
• Processing cash, debit and/or credit card transactions

Essential Qualifications:

• College Diploma (2 years) in Business Administration or related field, or acceptable combination of equivalent experience.
• Minimum two (2) years of related experience providing administrative support in a front-line customer service and sales role.
• Demonstrated experience maintaining information on digital platforms.
• Experience generating standard financial reports, including preparing deposit reports, journal entries and invoices.
• Strong proficiency with Microsoft Office (e.g. Word, Excel, SharePoint and Outlook) and database management.
• Excellent organizational, multi-tasking and time-management skills and the ability to appropriately prioritize tasks.
• Skilled in handling multiple tasks simultaneously while maintaining meticulous attention to detail.
• Excellent oral and written communication skills with a superior customer service approach.
• Ability to deal tactfully, personably and effectively with administrators, faculty, staff and students, as well as members of the public.
• Must have a valid class 'G' Ontario driver's license with a clean driving record.
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Assets (Nonessential):

• Previous experience in a parking services role.
• Knowledge of parking systems and equipment.
• Experience using a point of sale (POS) system.

To be successful in this role you will be:

• Adaptable
• Communicator
• Courteous
• Multi-tasker
• Patient
• Responsible

Notes:

• This is a TERM position.
• A copy of the full job description is available upon request from the UTSC HR Office.

Closing Date: 10/29/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 05 -- $52,481. with an annual step progression to a maximum of $67,115. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services
Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.