Store Manager - Vancouver, BC - Holt Renfrew

Fendi


Date: 22 hours ago
City: Vancouver, BC
Contract type: Full time

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.


Responsibilities:

Business Development and Performance Management:

• Drive and increase sales performance for overall business.

• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.

• Develop a sales strategy, working cross-functionally with corporate partners.

• Market authority, identifying new opportunities to attract and retain clients.

• Develop and deliver events and incentives to grow the business.

• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.

• Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.

• Collaborate with the Retail Events team for the organization of local events.

Client Management:

• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.

• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.

• Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.

• Improve Mystery Shop Results with action plans.

• Cultivate a strong private appointment culture.

Administrative & Operations Management:

• Ensure alignment and partnership between front of house and back of house.

• Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.

• Control vital actions to optimally control costs and ensure efficient operation in store.

• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.

• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.

• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.

• Ensure team follows all company policies and procedures

• Lead the team with health and safety protocol and processes

Visual Merchandising:

• Maintain merchandising standards.

• Know the bestsellers and have them on display all the time.

Team Management:

• Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.

• Ensure all Top Store initiatives are rolled out, updated, and understood by the team.

• Attract and recruit the best talent available in the market through networking and scouting.

• Implement company policies while adhering to accurate procedure regarding disciplinary action.

• Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.

• Identify individual and team training needs.


Qualifications:

• Minimum 5 years’ related experience, luxury retail preferred.

• Strong drive for results; goal oriented.

• Excellent social skills: the ability to communicate optimally both verbally and in writing.

• Ability to use POS system and its inventory management functions.

• RTW experience preferred.

• Foreign language skills are a plus.

• Ability to work in a collaborative team environment.

• Ability to lift boxes/weight up to 10 lbs.

• Organizational and strong digital literacy required.

• Must have flexible schedule: some nights, weekends, and holidays.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Family Physician - Substance Use Support Recovery

Vancouver Coastal Health, Vancouver, BC
22 hours ago
Job Title:Family Physician - Substance Use Support RecoveryWork Site:1755 E 11th AveStatus:PermanentStart Date:April 23 2024Compensation Type:Salary Come work as a Family Physician with Vancouver Coastal Health (VCH)! Seize the opportunity to be part of meaningful transformation in patients’ lives! We are looking for passionate family physicians with interest in addiction medicine to work in support recovery. VCH Specialized Substance Use Services provides...

Grounds Maintenance (Granville Island) casual

CMHC, Vancouver, BC
22 hours ago
    Job Requisition ID: 10604   Position Status: Casual  Position Type: On-Site  Office Location: Vancouver (BC)  Language Designation: English Essential  Language Skill Levels (Read/Write/Speak): ZZZ  Travel Requirement: Travel not required   Hourly Wage: $23.66 + shift premiums   Granville Island is administered by the Canada Mortgage and Housing Corporation (CMHC) on behalf of the Federal Government.  Its mission is  "to steward this public land...

Full Time Sales Representative | Telus Gardens, Vancouver, BC

TELUS, Vancouver, BC
22 hours ago
Description     What does it mean to join our TELUS family?   Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about people - our customers, our communities, and our team We work tirelessly in our stores to provide best in class service to our...