Services Supervisor

Job Description

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day.  

At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.  We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some Of What You Do

As the Services Supervisor, you will lead the Services areas and solutionshop in the store; including cash, printing and technology services. You will partner with and support Associates working in the cash and service areas. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. With every day being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your ‘A-Game’ everyday!

Specifically, You Will

• Partner with other store leaders to set sales goals and targets.
• Communicate regularly with the team to solidify their connection between store financial success and bonus programs.
• Connect, share and partner with customers to sell solutions and add-on sales.
• Partner with other store leaders to oversee coordination and execution of services, maximizing productivity.
• Execute, communicate and ensure understanding of flyer and promotional items.
• Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner.
• Drive a culture of referrals and ‘omni-entreprise’ mindset where associates are aware of and sell to any service path offering from Staples
• Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis
• Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
• Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.
  
  

Qualifications

Some of what you need

• 3-4 Years of Retail customer service is preferred.
• 1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred.
• Successful completion of high school is preferred.
• Ability to achieve customer service excellence and sales results
• Curious
• Approachable
• Passionate
• Solutions Finder
  
  

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Learning & Development programs
• And more...
  
  

Additional Information

• Exposure to moderate levels of noise generated by the print equipment.
• You are required to stand in a stationary position for periods of time. This would occur while working on various orders.
• We’ll also ask you to work a variety of shifts including evenings and weekends.
  
  

Other Job Title Suggestions

• Retail Supervisor, Services
  
  

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.