Administrative Associate-Clinic-TH

Location: 557 Superior St. Victoria, V8V 4R7
Status: Full-time (37.5 hrs/week)
Schedule: Variable hours - Monday to Sunday (must be flexible)

Join our team

Who is TELUS Health - MyCare? As part of the Clinical Operations team, you’ll be working alongside leaders in technology, physicians, medical experts, and a fun, hard-working group of HealthTech enthusiasts who are responsible for the roll out and operations behind TELUS Health MyCare.

You’ll get to learn the ins-and-outs of our technology and gain extensive knowledge of the Canadian healthcare system. You’ll also be a part of a national and global turn in innovation, as technology becomes integrated into our understanding of what it means to see a doctor right from your smartphone.

You’ll be responsible for upwards of 100 incoming and outgoing calls per day, as well as managing the post-consultation care for our patients by liaising with pharmacies and working with other members of the medical community. The ability to provide professional and confidential support via telephone, while typing notes, is important.

The platform we use merges healthcare and technology and we’ll need you to be comfortable with providing low-level technical support, such as walking patients through downloading an app, or finding a particular tab, and providing technical support to our physicians during appointments.

Experience working with some form of CRM and EMR software and completing highly administrative tasks like data entry is valuable; you’ll be responsible for navigating and updating upwards of 100 patient records per day.

Above all, the ability to demonstrate previous experience in providing exceptional customer service is paramount. Can you stay calm under pressure? We want to hear about it!

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for an enthusiastic, customer service minded individual who thrives in a collaborative, friendly and supportive clinic environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Here’s how / What you’ll do

• Provide administrative support for clinicians in moving from patient to patient seamlessly (e.g. turn down rooms, preparing trays, packaging swabs, etc)
• Responsible for managing appointments, greeting patients, receiving and communicating messages
• Standing in as a chaperone for patients where necessary to ensure comfortability, and professionalism is maintained behind closed doors
• Maintain office operations daily, monitor supplies usage and equipment safety monthly
• Coordinate with our virtual operations team to ensure complete patient care
• Provide ad-hoc support to our virtual operations team during downtime
• Other duties, as required

You're the missing piece of the puzzle / What you bring

Two (2) years of work experience in a medical environment
Medical Office Assistant (MOA) certification is strongly recommended
Excellent communication skills
Intermediate computer skills and knowledge of Windows & Google Suite environment
Basic telephony skills and previous experience connecting calls to various departments
Superior time management skills
A quick learner, ability to organize, adapt, prioritize and multitask
Confidentiality and high level of empathy is critical
A proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisor

Great-to-haves

Private clinic, Dental clinic, Senior Citizen community living Medical Office or Primary Care Medical Office experience would be a strong asset
Previous experience of making referrals and specialist appointments would be an asset
Knowledge of medical terminology, experience handling medical records or physical charts would be an asset

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.